Cheryl McElwain
Cashier
Ft. Pierce,FL
Summary
Dynamic customer service professional with extensive experience at Mario, excelling in cash handling and payment processing. Proven ability to enhance customer satisfaction through effective complaint resolution and product recommendations. Recognized for building strong customer relationships and maintaining a balanced cash drawer, contributing to increased loyalty and repeat business.
Overview
2012
2012
years of professional experience
Work History
Cashier
Mario
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Cashier
Manuel
Customer Service Representative
Sandy
02.2006 - 06.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - 1984
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
Payment collection
Product restocking
Drawer balancing
Product recommendations
Additional Information
I will go above and beyond my duties for job. I have had a hard time with addiction in my past , I am passed that by the grace of God and moving on in my life came to Fort Pierce on December 7th to start over . Please give me a chance and I will show how dedicated I am ..
Thanking You ,
Cheryl McElwain
Timeline
Customer Service Representative - Sandy
02.2006 - 06.2011
Cashier - Mario
Cashier - Manuel
Queen of Peace - No Degree, 1984