Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl McPherson

Covington,GA

Summary

Dynamic leader with a proven track record at Lacour Family Dentistry, enhancing patient relations and boosting revenue through expert insurance billing and schedule management. Excelled in fast-paced environments, demonstrating exceptional teamwork and communication skills. Skilled in dental software, with a commitment to HIPAA compliance and patient satisfaction.

Overview

28
28
years of professional experience

Work History

Dental Office Manager

Lacour Family Dentistry
10.2022 - Current
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Financial Coordinator

Lacour Family Dentistry
07.2017 - 10.2022
  • Explained insurance benefits, fees and procedures to patients.
  • Maintained a high level of confidentiality when handling sensitive financial information and employee records.
  • Contacted insurance carriers to discuss policies and individual patient benefits.
  • Submitted claims to insurance companies on same day as patient treatment.
  • Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
  • Answered questions over phone and in-person regarding billing, scheduling and treatment.

Dental Assistant

Dentistry for Children
07.2001 - 07.2013
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

United States Navy

Federal Government
07.1996 - 07.2000
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Dental Assistant

Medix
Baltimore, MD
10-2003

High School Diploma -

Largo High School
Largo Maryland
01-1986

Skills

  • Treatment Planning
  • Dental software proficiency
  • Insurance Billing
  • Schedule Management
  • Patient Scheduling
  • Patient Relations
  • HIPAA Compliance
  • Payment plans

Timeline

Dental Office Manager

Lacour Family Dentistry
10.2022 - Current

Financial Coordinator

Lacour Family Dentistry
07.2017 - 10.2022

Dental Assistant

Dentistry for Children
07.2001 - 07.2013

United States Navy

Federal Government
07.1996 - 07.2000

Dental Assistant

Medix

High School Diploma -

Largo High School

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Cheryl McPherson