Cheryl Neckel
Sanford,MI
Summary
Hard working and works well in a high volume, multi task structured environment. Proficient phone skill and personable phone etiquette. Well-versed and knowledgeable in office procedure and current computer skills.
Overview
28
28
years of professional experience
Work History
Receptionist
MidMichigan Eye Care
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Records Clerk
Gastroenterology and Hepatology Associates
10.2022 - Current
- Process daily procedure reports
- Scan all documentation in GO Med software
- Request and release medical documentation
- Answer phone calls
- Complete insurance documentation audits
Customer Service Representative
Conduent
07.2022 - Current
- Customer Service
- Benefit and claim insurance information provided to members and providers.
Customer Service Representative
Morley Companies, Inc.
07.2021 - 06.2022
- Customer Service
- Handle daily questions from providers and members for insurance benefits, claims.
Assistant Manager | Account | Pharmaceutical Specialist
Pardee Cancer Treatment Fund
01.2015 - 12.2021
- Assisted patients with hospital bills
- Handel-ed Medical billing and Medical coding
- Input Audits for Pharmaceutical Savings
- Input data entry for accounts receivable and payroll
Digital Records Clerk
Mid Michigan Medical Center
01.1997 - 12.2015
- Maintenance of hospital record
- Handled important phone calls under HIPPA guidelines
- Trained new staff on computer skills
- Reviewed and input documentation of data, reports, and death certifications
Education
Associates of Business - Secretarial
Delta College
Saginaw, MI12.1997
Skills
- Office Management
- ICD-9
- HIPAA
- Hospital Experience
- Phone Etiquette
- Insurance Verification
- Data Entry
- Management
- Assistant Manager Experience
- Payroll
- Clerical Experience
- Anatomy Knowledge
- EMR Systems
- ICD-10
- Medical Office Experience
- Medical Terminology
- Medical Records
- Accounting
- Medical Scheduling
- CPT Coding
- Computer Skills
- Transcription
- Accounts Receivable
- Epic
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Scheduling appointments
Timeline
Receptionist
MidMichigan Eye Care
12.2023 - Current
Medical Records Clerk
Gastroenterology and Hepatology Associates
10.2022 - Current
Customer Service Representative
Conduent
07.2022 - Current
Customer Service Representative
Morley Companies, Inc.
07.2021 - 06.2022
Assistant Manager | Account | Pharmaceutical Specialist
Pardee Cancer Treatment Fund
01.2015 - 12.2021
Digital Records Clerk
Mid Michigan Medical Center
01.1997 - 12.2015
Associates of Business - Secretarial
Delta College
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