Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Ross

CNA/CSR
Conley,GA

Summary

Dynamic healthcare professional with extensive experience in patient care and medical assistance. Excelled in vital signs monitoring and providing compassionate care, enhancing patient satisfaction. Skilled in HIPAA compliance and electronic charting, consistently maintaining confidentiality and improving documentation efficiency. Achieved significant improvements in patient care standards through effective communication and meticulous attention to detail. Experienced customer service representative.

Overview

13
13
years of professional experience

Work History

CNA

Care The Wright Way
02.2024 - Current

Home care, vitals, monitor clients, meal prep, documentation, medication assist..

CSR

Qualfon
08.2019 - 03.2023

Setup claims for roadside assistance, assistance with customers needs: hotels, food, rental cars, escalations with problems

CSR

Convergys
11.2018 - 07.2019

Provide insurance benefits, claims information, assist customers online with services for vision

Med Tech

Mount Vernon Towers
08.2016 - 06.2018

Passing medication, taking vitals, assisting patients, communicating with family and doctors, and documenting.

  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.

Medical Screener

CSL Plasma Center
09.2016 - 07.2017
  • Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
  • Reduced wait times for patients by maintaining a clean, organized workspace that facilitated quick turnaround on screenings.
  • Opened and updated files with current donor information.
  • Maintained clean, neat and properly sterilized work area.
  • Screening patients for plasmapheresis, finger sticks.

CNA/HHA DCP II

GA Community Support & Solutions
01.2014 - 08.2016
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Group home

CNA

At Home Atlanta
01.2012 - 09.2014
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Hospital

Education

No Degree - Medical Assisting

Malik College
Atlanta, GA
05.2001 -

High School Diploma -

Auburn Senior High
Rockford
05.2001 -

Skills

Inbound and outbound calling, excellent computer skills

Vital signs monitoring

Maintaining confidentiality

Direct Patient Care

HIPAA Compliance

Electronic Charting

End of life care

Medical terminology knowledge

Dementia and Alzheimer's knowledge

Light Housekeeping

Geriatric Care

Transporting patients

Conducting intakes

Timeline

CNA

Care The Wright Way
02.2024 - Current

CSR

Qualfon
08.2019 - 03.2023

CSR

Convergys
11.2018 - 07.2019

Medical Screener

CSL Plasma Center
09.2016 - 07.2017

Med Tech

Mount Vernon Towers
08.2016 - 06.2018

CNA/HHA DCP II

GA Community Support & Solutions
01.2014 - 08.2016

CNA

At Home Atlanta
01.2012 - 09.2014

No Degree - Medical Assisting

Malik College
05.2001 -

High School Diploma -

Auburn Senior High
05.2001 -
Cheryl RossCNA/CSR