Cheryl Simmons

Dollar General Store

06.2023 - Current

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Managed store personnel by delegating tasks and supervising daily operations.
Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Streamlined opening and closing procedures as integral member of store staff.