Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cheryl Stevenson

Lakeland,USA

Summary

A highly organized and detail-oriented professional seeking a challenging position as a Claims Specialist, utilizing five years of claims experience and three years of administrative support.

  • Strong background in claims processing, including intake, documenting, and processing claims accurately and efficiently
  • Proficient in managing and organizing claim files and documentation for various insurance policies
  • Skilled in analyzing and investigating claims, identifying potential fraud, and determining appropriate coverage and liability
  • Highly effective in communicating with clients, agents, and other stakeholders to obtain necessary information and resolve claim-related issues
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and claim management software
  • Exceptional organizational and time-management skills, with a demonstrated ability to meet deadlines and manage multiple tasks simultaneously
  • Proven ability to handle sensitive and confidential information with discretion and professionalism

Overview

17
17
years of professional experience

Work History

Claims Specialist

GEICO
01.2019 - Current
  • Evaluate and process insurance claims, ensuring accuracy, completeness, and compliance with company policies and procedures
  • Investigate and analyze claims, reviewing relevant documentation and interviewing involved parties to assess eligibility, coverage, and liability
  • Collaborate with other departments, including underwriting, legal, and risk management, to determine appropriate actions and resolutions
  • Communicate with policyholders, agents, and external parties to obtain additional information, clarify policy terms, and provide claim and payment status updates
  • Identify potential fraudulent claims, escalating suspicions to the Special Investigation Unit and assisting with investigations when required
  • Maintain organized claims files, document processes, and update claim management system with accurate and current information
  • Ensure timely resolution of claims by adjudicating in accordance with company guidelines, state regulations, and industry best practices.

Administrative Assistant

GEICO
01.2020 - 01.2021
  • Provided comprehensive administrative support to the executive team, including calendar management, travel arrangements, and expense reporting
  • Coordinated and organized meetings, conferences, and special events, including logistics, materials preparation, and on-site support
  • Produced high-quality documents, reports, and presentations using Microsoft Office Suite, ensuring accuracy and adherence to company standards
  • Managed incoming and outgoing correspondence, including screening emails and phone calls, prioritizing tasks, and drafting responses
  • Handled sensitive and confidential information with utmost discretion, maintaining confidentiality and adhering to data protection protocols
  • Assisted with subpoena and legal document handling, ensuring timely responses and accurate information retrieval
  • Maintained electronic and physical filing systems, optimizing efficiency and accessibility of documents and records.

Assistant Department Manager

Publix
01.2014 - 01.2016
  • Assisted management in overseeing daily operations and functions
  • Ensuring tasks and goals are met
  • Handled employee scheduling, training, and development
  • Resolved customer concerns
  • Provided guidance and support to team members.

Retail Clerk

Publix
01.2007 - 01.2014
  • Assisting Customers
  • Preparing foods
  • Price and Label products.

Education

Bachelor of Science in Business -

Florida Southern College
USA, FL

High School Diploma -

George Jenkins High School
06.2006

Skills

  • Active Listening
  • File Management
  • Complex Problem-Solving
  • Strategic Initiatives
  • Fraud Detection
  • Basic Medical Terminology
  • Settlement Management
  • Insurance Industry Experience

References

Available upon request

Timeline

Administrative Assistant

GEICO
01.2020 - 01.2021

Claims Specialist

GEICO
01.2019 - Current

Assistant Department Manager

Publix
01.2014 - 01.2016

Retail Clerk

Publix
01.2007 - 01.2014

Bachelor of Science in Business -

Florida Southern College

High School Diploma -

George Jenkins High School
Cheryl Stevenson