Kelvin Hudson
Fort Worth,TX
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
7
7
years of professional experience
Work History
Claims Specialist
Assurant
Springfield, OH
06.2021 - Current
- Conducted full claim investigations and reported updates and legal actions.
- Collected premiums and issued accurate receipts.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Generated, posted and attached information to claim files.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Processed and recorded new policies and claims.
Customer Service Specialist
Hello Fresh
Irving, TX
01.2018 - 05.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Developed customer service improvement initiatives to decrease customer wait times.
- Responded to customer requests for products, services, and company information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
Underwriter Assistant
PennyMac Loan Services
San Mateo, CA
04.2016 - 01.2018
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Produced ad hoc reports and documents for senior team members.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Correspond with applicants via phone, email and in person to collect and analyze insurance information that facilitates the risk assessment process and provides underwriting support
- Document and communicate policy approvals or rejections to the underwriting team, insurance agents, supervisors, and clients in a timely manner
- Compile data and analytics for reports that can advise insurance policy guidelines and whether coverage should be provided
- Serve as the liaison for underwriters and customers in order to track, manage, and prioritize insurance applications and other services
- Maintain accurate, up-to-date records within underwriting software programs by verifying all documents for accuracy and completion in order to provide sound policy recommendations to prospective and existing customers
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Verified data integrity and accuracy.
Education
GED -
John Tyler High School
Tyler, TX09.2006
Skills
- File Management
- Active Listening
- Microsoft Office
- Data Integrity
- Insurance Industry Experience
- Customer Satisfaction
- Documentation Review
- Recordkeeping Organization
- Data Entry Software
- Claims Preparation
Timeline
Claims Specialist
Assurant
06.2021 - Current
Customer Service Specialist
Hello Fresh
01.2018 - 05.2021
Underwriter Assistant
PennyMac Loan Services
04.2016 - 01.2018
GED -
John Tyler High School