Cheryl Swann

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supervised lunchroom and recess activities.

In this position, I worked with the Aged, Blind, and Disabled population in Northumberland County. I specialized in Long Term Care. In addition to accepting applications for SNAP benefits, ABD Medicaid, Energy Assistance, And CHIPS, I evaluated and enrolled in all services they were eligible for. I worked very closely with disabled and elderly people.

• Fostered a positive working relationship with the nursing team through professional communication and collaboration, leading to improved patient care experiences.
• Optimized nurse workflow by prioritizing tasks based on urgency and importance, resulting in improved time management skills among staff members.
• Coordinated transportation services for patients requiring off-site appointments or tests, promoting seamless care transitions between facilities.
• Ensured nursing staff had necessary supplies by monitoring inventory levels and placing orders as needed, contributing to a well-stocked and efficiently functioning unit.

• Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
• Completed appeals of denied claims on patient bills.
• Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
• Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
• Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
• Optimized billing processes by implementing efficient invoicing and payment tracking systems.
• Entered details into accounts and tracked payments.