Cheryl Tapp
Somers Point,NJ
Summary
Dynamic and results-oriented professional with a proven track record in customer service and team collaboration. Excelled at Old Navy by enhancing customer engagement and loyalty. Demonstrated exceptional time management and problem-solving skills as a Manager, driving customer satisfaction and operational efficiency. Expert in multitasking and goal achievement, committed to delivering high-quality outcomes. Highly motivated hard working Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
25
25
years of professional experience
Work History
Sales Associate
Old Navy
09.2010 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager
Self-employeed
06.1999 - 06.2019
- Started a partnership cleaning business for local businesses.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed 6 locations 3 times weekly for 20 years.
Education
High School Diploma -
Atlantic City High
Atlantic City, NJ05.1976
Some College (No Degree) - Clerical
Atlantic Cape Community College
Mays Landing, NJSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
Accomplishments
My best accomplishment is being a proud mother of 3 children and a proud grandmother of 5 grandchildren.
I am a reliable, hard worker and love being and with
people.
Timeline
Sales Associate
Old Navy
09.2010 - 08.2024
Manager
Self-employeed
06.1999 - 06.2019
Some College (No Degree) - Clerical
Atlantic Cape Community College
High School Diploma -
Atlantic City High
Similar Profiles
ADRIANA VALDILLEZADRIANA VALDILLEZ
Assistant General Manager at Old NavyAssistant General Manager at Old Navy
Aracely BarrazaAracely Barraza
Retail Sales Associate at Old NavyRetail Sales Associate at Old Navy
FARAZ SHAIKHFARAZ SHAIKH
Brand Associate at Old NavyBrand Associate at Old Navy
Bayleigh CanterBayleigh Canter
Brand Associate at Old NavyBrand Associate at Old Navy
John MonahanJohn Monahan
Dual Rate Table Games Dealer at Borgata Hotel Casino and SpaDual Rate Table Games Dealer at Borgata Hotel Casino and Spa