Cheryl Thomas
Haines City,FL
Summary
My name is Cheryl, I'm 26 years old and currently a resident of central Florida. Here is a bit about my background. I'm adept at fostering client relationships and streamlining processes, I enhanced customer satisfaction and operational efficiency while at Posner Park Chrysler Dodge Jeep RAM FIAT. Skilled in customer service and utility marking, my proactive approach and time management abilities led to significant improvements in service delivery and workplace organization.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Famous Tate Appliance & Bedding Center
Winter Haven, FL
03.2021 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Prepared administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Tap Rep
Floralogix
Naples, FL
05.2020 - 02.2021
- Established trust with high individuals, leading to long-term partnerships in managing their plant needs.
- Collaborated with management to develop effective marketing strategies for garden center products.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers in garden centers and store entrances.
- Assisted in the planning and execution of seasonal events and promotions to boost store traffic and sales.
- Monitored plant health regularly, implementing appropriate care practices such as watering, pruning, fertilizing, or pest control when necessary.
Service Appointment Coordinator
Posner Park Chrysler Dodge Jeep RAM FIAT
Davenport, FL
06.2019 - 05.2020
- Streamlined communication between customers and service technicians, ensuring timely completion of repairs.
- Developed strong relationships with repeat clients, fostering loyalty and promoting referral business from satisfied customers.
- Mitigated scheduling conflicts by proactively identifying potential issues and offering alternative solutions to customers.
- Accurately logged completed services in database systems for comprehensive maintenance history documentation.
- Monitored technician workload distribution, making adjustments as needed to maintain balance across the team.
Receptionist
Posner Park Chrysler Dodge Jeep RAM FIAT
Davenport, FL
11.2018 - 05.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system for four different locations and directed calls accordingly.
- Compiled information from files and research to satisfy information requests.
Utility Locator
USIC Locating Services
Bartow, FL
01.2018 - 11.2018
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
Cashier
Winn Dixie Grocery Store
Lake Wales, FL
05.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Stepping Stones High School
St. Petersburg, FL06.2017
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Office Organization
- Sensitive information handling
- Utility Marking
- Valid Florida driver's license
- Pipeline Identification
Timeline
Front Desk Receptionist
Famous Tate Appliance & Bedding Center
03.2021 - Current
Tap Rep
Floralogix
05.2020 - 02.2021
Service Appointment Coordinator
Posner Park Chrysler Dodge Jeep RAM FIAT
06.2019 - 05.2020
Receptionist
Posner Park Chrysler Dodge Jeep RAM FIAT
11.2018 - 05.2020
Utility Locator
USIC Locating Services
01.2018 - 11.2018
Cashier
Winn Dixie Grocery Store
05.2017 - 12.2017
High School Diploma -
Stepping Stones High School