Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Wood

Ocala,FL

Summary

Dynamic sales professional with a proven track record at Coldwell Realty, excelling in customer relationship management and new business development. Adept at leveraging product knowledge and active listening to drive client satisfaction and successful transactions. Recognized for resolving complex issues and fostering strong client relationships, ensuring seamless project execution.

Overview

21
21
years of professional experience

Work History

Inside Sales Representative

Coldwell Realty
Ocala, Florida
05.2025 - Current
  • Engaged with customers to identify their needs and provide product information.
  • Managed incoming calls and responded to customer inquiries promptly.
  • Supported lead generation efforts through research and outreach initiatives.

Customer Service Supervisor

Liveops Agent Services - Nordstrom
Ocala, Florida
06.2018 - Current
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.

Real Estate Agent

Berkshire Hathaway/Kerley Family Homes
Atlanta, Ga
08.2016 - 05.2018
  • Assisted clients in buying and selling residential properties.
  • Conducted property showings and open houses for prospective buyers.
  • Negotiated contracts between buyers and sellers to ensure smooth transactions.

Project Manager, Client Services

Wood Upholstery
Dallas, Georgia
04.2014 - 07.2016
  • Coordinated client projects to ensure timely delivery and alignment with expectations.
  • Developed project plans outlining tasks, timelines, and resource allocations for clients.
  • Responded promptly to customer inquiries regarding product features or usage issues.

Real Estate Agent

Remax Realty/ A Plus Realty
Atlanta, GA
11.2004 - 03.2014
  • Assisted clients in buying and selling residential properties.
  • Coordinated with mortgage lenders and inspectors during closing processes.
  • Maintained client relationships through regular follow-up communications.

Education

Bachelor of Arts - Telecommunications

Michigan State University
East Lansing, MI
06-1989

Skills

  • Customer relationship management
  • Product knowledge
  • Sales expertise
  • Active listening
  • Critical thinking
  • New business development
  • Organizational efficiency

Timeline

Inside Sales Representative

Coldwell Realty
05.2025 - Current

Customer Service Supervisor

Liveops Agent Services - Nordstrom
06.2018 - Current

Real Estate Agent

Berkshire Hathaway/Kerley Family Homes
08.2016 - 05.2018

Project Manager, Client Services

Wood Upholstery
04.2014 - 07.2016

Real Estate Agent

Remax Realty/ A Plus Realty
11.2004 - 03.2014

Bachelor of Arts - Telecommunications

Michigan State University

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