Cheryl Ann Kammerer
Plymouth,PA
Overview
34
34
years of professional experience
Work History
Benefits and Records Lead Technician
Social Security Adminstration
Wilkes Barre, PA
01.2019 - 01.2024
- Responsible for answering procedural questions about various workloads
- Helped technicians with specific case difficulties, offering guidance to resolve those issues
- Reviewed dailies and 3024's from the unit
- Assisted other units when needed
- Reviewed technician errors and helped them to be corrected
- Volunteered to help train new hires
- Guided technicians on workload changes and updates so work could be processed in a timely manner
Benefit and Records Technician
Social Security Adminstration
Wilkes Barre, PA
05.1990 - 01.2019
- Processed various daily workloads such as AWR, Rep Payee, ERPA, and Social Security Statements
- Conducted outgoing phone calls to help process Medicare applications efficiently
- Received incoming phone calls from the public to help process applications
- Demonstrated knowledge of all workloads throughout the administration
- Worked independently on numerous workloads and assisted fellow employees when help was needed
Education
High School Diploma -
Wyoming Valley West High School
PlymouthSkills
- Detail oriented
- Excellent time management skills
- Knowledgeable about procedures and caseloads
- Positive mentor for other technicians
- Promotes positive team work
- Strong adaptability skills
Timeline
Benefits and Records Lead Technician
Social Security Adminstration
01.2019 - 01.2024
Benefit and Records Technician
Social Security Adminstration
05.1990 - 01.2019
High School Diploma -
Wyoming Valley West High School