Cheryl (Cheri) Mueller
Loves Park,IL
Summary
Dynamic professional with a proven track record at the YMCA of Rock River Valley, excelling in customer service and relationship building. Expertise in leading diverse fitness programs, enhancing class attendance through creativity and inclusivity. Demonstrated ability in meticulous retirement account management at National City Bank. Skilled in effective communication and attention to detail, fostering positive outcomes.
Overview
29
29
years of professional experience
Work History
Relationship Manager
YMCA of Rock River Valley
02.2022 - Current
- Provide excellent customer service to members, guests, and program participants in person and on the phone.
- Handle and resolve membership concerns.
- Strengthen member relationships by actively listening to their needs and providing solutions.
Certified Group Fitness Instructor
YMCA of Rock River Valley
03.2012 - Current
- Plan and safely lead Zumba, Silver Sneakers, and Pedaling for Parkinsons fitness classes with up to 30-person groups.
- Increase class attendance by promoting a fun, positive, inclusive environment for all fitness levels.
- Continuously expand professional knowledge through ongoing education workshops and certifications, including current AFAA Group Exercise Certification.
- Assist with payroll for the Healthy Living Department by approving and correcting timecards in Paylocity.
Accountant
National City Bank
09.1995 - 08.1998
- Monitored and balanced employee benefit accounts on a monthly basis.
- Answered client questions and resolved problems regarding retirement accounts.
Education
Bachelor of Science - Accounting
University of Colorado At Colorado Springs
Colorado Springs, CO05-1993
Skills
- Customer Service
- Building Relationships
- Excellent Communication
- Attention to Detail
Timeline
Relationship Manager
YMCA of Rock River Valley
02.2022 - Current
Certified Group Fitness Instructor
YMCA of Rock River Valley
03.2012 - Current
Accountant
National City Bank
09.1995 - 08.1998
Bachelor of Science - Accounting
University of Colorado At Colorado Springs
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