Cheryle Lapitan
San Diego,CA
Summary
Dynamic Leasing Consultant with a proven track record at Garden Corp, excelling in customer service and problem-solving. Skilled customer satisfaction and proven consistent sales results. I enhanced tenant satisfaction by effectively addressing concerns and ensuring compliance with fair housing policies. My proactive approach, respect for others and clear communication fostered positive relationships with residents and my colleagues. Consistently achieving top leaser and consistent 5 Star Google and Yelp reviews.
Overview
13
13
years of professional experience
Work History
Leasing Consultant
Garden Corp
12.2016 - Current
- Accurately document all telephone and walk-in traffic using appropriate systems (e.g., DLS).
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Demonstrate the ability to handle resident complaints in a professional, fair, and consistent manner in accordance with company policies and procedures
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Greeted guests, showed apartments, and prepared leases.
- Perform routine property walks to identify maintenance needs or violations.
Outreach Coordinator
Retirement Housing Foundation
08.2014 - 11.2016
- Implemented and executed community outreach strategies
- Developed informational programs that maintained favorable community perceptions of its accomplishments and mission
- Assisted internal marketing and sales team with on-site traffic, programs, events and publications
- Served as liaison with outside agencies with on-going promotional campaigns
- Conducted community tours of the Independent and Assisted living facilities
- Monitored and updated daily/weekly move-ins, tour appointments, out-reach efforts and community events
Team Leader, Operations
Map 360 - Formerly TAG/Radio Tag
07.2012 - 08.2016
- Assisted in recruiting for the street team for Comic Con International
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Executed promotional strategies at Comic Con International
- Assisted Warner Bros executives with execution of marketing/promotional campaigns
- Assisted other clients such as NBC, KA, Ryan Seacrest with promotions
Education
Miramar College
San DiegoSkills
- Customer service
- Knowledge with Fair housing policies
- Yardi & On-Site Systems knowledge
- Clear communication with guests and colleagues
- Problem solving
Timeline
Leasing Consultant
Garden Corp
12.2016 - Current
Outreach Coordinator
Retirement Housing Foundation
08.2014 - 11.2016
Team Leader, Operations
Map 360 - Formerly TAG/Radio Tag
07.2012 - 08.2016
Miramar College
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