Chesney Casaus
Albuquerque
Summary
Undergrad student at UNM, currently majoring in Biology and minoring in Chemistry. Experience in multiple different laboratory and science classes throughout undergrad. Expected to graduate the following spring semester. Job experience in training new hires, with attention to details, and efficient work ethic. Customer Service experience, handling transactions and ensuring satisfaction. Brief volunteer experience at UNMH.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
05.2024 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Demonstrated proficiency in operating espresso machines and brewing equipment.
- Ensured adherence to health and safety regulations during training sessions.
- Developed training materials that enhanced onboarding efficiency for new hires.
- Provided ongoing support to team members, fostering a collaborative work environment.
- Monitored performance of trainees to identify areas for improvement and growth.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Handled cash and processed payments accurately to avoid errors.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Trainer
Dion's
07.2021 - 05.2024
- Assessed trainee performance and provided constructive feedback to improve skills and knowledge retention.
- Mentored new hires, resulting in stronger staff development
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided support during peak hours, maintaining optimal service levels and minimizing wait times.
- Trained new cashiers on register operation and customer service protocols.
Education
Bachelor of Science - Biology
University of New Mexico
Albuquerque, NM05-2026
No Degree - Chemistry
University of New Mexico
Albuquerque, NM05-2026
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Cash handling
- Team player
- Cash register operation
- Active listener
- Attention to detail
Timeline
Barista Trainer
Starbucks
05.2024 - Current
Trainer
Dion's
07.2021 - 05.2024
Bachelor of Science - Biology
University of New Mexico
No Degree - Chemistry
University of New Mexico