Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chesney Hill

Wylie,Texas

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Airline position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Experienced Coordinator

TJ Max
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined communication channels for better customer experience, implementing efficient CRM systems.
  • Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new personnel regarding company operations, policies and services.

Warehouse Operations Associate

Amazon
05.2023 - 07.2023
  • Streamlined warehouse processes by implementing efficient inventory management systems.
  • Enhanced order fulfillment accuracy by conducting regular audits and addressing discrepancies promptly.
  • Reduced shipping errors by meticulously cross-checking invoices with actual shipments.
  • Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.

Front End Associate

Gap Inc
10.2020 - 12.2020
  • Enhanced user experience by designing and implementing visually appealing front-end interfaces.
  • Optimized website performance with efficient coding techniques and regular maintenance tasks.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
  • Maintained consistency in branding, design, and user experience across all digital platforms for a cohesive online presence.

Lead Party Host

Crayola Experience
09.2017 - 09.2020
  • Enhanced party experience by personalizing event plans according to client preferences.
  • Streamlined party setup process for increased efficiency and reduced preparation time.
  • Ensured guest satisfaction with exceptional attention to detail and proactive problem solving.
  • Collaborated with team members for seamless event coordination, resulting in positive customer feedback.
  • Maintained clean and organized venues during events, ensuring a safe and enjoyable environment for guests.
  • Coached junior team members on best practices in party hosting, contributing to their professional development within the company.

Education

Current -

Dallas College
Lancaster, TX

High School Diploma -

Plano West Senior High School
Plano, TX
06.2022

Skills

  • Returns assistance
  • Promotions understanding
  • Feedback collection
  • Training and coaching
  • Patience and composure
  • Customer Service
  • Decision-Making
  • Staff education and training
  • Team Collaboration
  • Problem-Solving

Accomplishments

  • Achieved high reward goals through effectively helping with informing customers the benefits of the rewards program card.

Timeline

Customer Experienced Coordinator

TJ Max
10.2023 - Current

Warehouse Operations Associate

Amazon
05.2023 - 07.2023

Front End Associate

Gap Inc
10.2020 - 12.2020

Lead Party Host

Crayola Experience
09.2017 - 09.2020

Current -

Dallas College

High School Diploma -

Plano West Senior High School
Chesney Hill