Chesney Japal
Ballwin,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Deposit Specialist II
Stifel Bank
St Louis , MO
06.2023 - Current
- Provided technical support for customers in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
- Analyzed customer needs and recommended appropriate products or services.
- Developed and implemented specialized procedures for customer service operations.
- Provided technical support for users experiencing difficulties with software applications.
- Reviewed documents for accuracy prior to submission or publication.
Relationship Banker
JPMorgan Chase
St Louis, MO
12.2022 - 06.2023
- Advised customers on bank products, services and financial planning options.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Complied with security procedures and protocols when opening and closing bank vault.
Business Banking Specialist
US Bank
St Louis, MO
02.2020 - 12.2022
- Participated in meetings with potential customers and presented small business solutions.
- Brought in new business and customers by utilizing promotional and networking strategies.
- Set up and completed loans with and without security.
- Enhanced relationships by providing excellent service to small business customers.
- Resolved business customer problems and offered technical expertise to answer questions and concerns.
- Guided teams to increase business portfolio and grow bottom-line profitability.
- Collaborated with team members to turn service inquiries into sales opportunities.
Universal Banker
U.S. Bank
St Louis, MO
06.2017 - 02.2020
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Managed customer referrals to help financial services team members capitalize on sales changes
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
Bookseller
Half Price Books
St Louis , MO
09.2017 - 11.2018
- Assisted in ringing up sales at registers and bagging merchandise
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Helped customers by answering questions and locating merchandise
- Followed all company policies, rules and procedures to promote company goals and ensure safety
- Greeted each customer and offered assistance in the form of excellent customer service
Merchandiser
Dr Pepper Snapple Group
St Louis , MO
03.2016 - 09.2016
- Placed prices and descriptive signage to enhance displays and promote items
- Updated seasonal displays such as windows and mannequins to highlight current product lines
- Communicated and coordinated execution of planogram with store management
- Arranged items in favorable positions and areas of the store for optimal sales
- Upheld stock levels and proper pricing for multiple product lines
Education
High School Diploma -
Lea Valley High School
Enfield, England 06.2009
Skills
- Excellent communication skills
- Exceptional customer service
- Strong sense of banking ethics
- Team player
- Team leadership
- Flexible
- Strong work ethic
- Friendly
- Time management
- Employee training
Accomplishments
- LEADERSHIP Camden County 2023
Timeline
Deposit Specialist II
Stifel Bank
06.2023 - Current
Relationship Banker
JPMorgan Chase
12.2022 - 06.2023
Business Banking Specialist
US Bank
02.2020 - 12.2022
Bookseller
Half Price Books
09.2017 - 11.2018
Universal Banker
U.S. Bank
06.2017 - 02.2020
Merchandiser
Dr Pepper Snapple Group
03.2016 - 09.2016
High School Diploma -
Lea Valley High School
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