Chessiel Ariana Barayuga
Honolulu,HI
Summary
Detail-oriented professional with experience in medical reception and guest services. Adept at managing patient scheduling, processing intake forms, and providing compassionate support. Committed to enhancing operational efficiency and ensuring seamless interactions. Prepared to positively contribute to an office community while also providing a great guest experience.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Dr. Mankwan Wong
Honolulu, HI
09.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed patient intake forms, ensuring accuracy and compliance with healthcare regulations.
- Coordinated communication between patients and medical staff for seamless service delivery.
- Implemented patient follow-up protocols, increasing appointment adherence rates significantly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Bakery Team Lead
Crumbl Cookies
Honolulu, HI
09.2024 - 02.2026
- Led daily operations, ensuring efficient production and quality control of baked goods.
- Trained and mentored team members on baking techniques and safety protocols.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
Guest Service Associate
Pearl Harbor/SSAGroup
Honolulu, HI
07.2021 - 10.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Maintained knowledge of local attractions and events to provide accurate recommendations to visitors.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in training new associates on customer service protocols and operational procedures.
Education
High School Diploma -
Farrington High School
Honolulu, HISkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Organization skills
- Time management
- Verbal and written communication
- File management
- Mail handling
Timeline
Medical Receptionist
Dr. Mankwan Wong
09.2025 - Current
Bakery Team Lead
Crumbl Cookies
09.2024 - 02.2026
Guest Service Associate
Pearl Harbor/SSAGroup
07.2021 - 10.2024
High School Diploma -
Farrington High School