Chevette Richardson
Newport News,VA
Summary
Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with reliable and flexible approach.
Overview
24
24
years of professional experience
Work History
Business Manager
Elite Hearts Nurse Staffing Agency
Chesapeake, VA
09.2021 - 01.2022
- Assisted in coordinating staffing schedules to ensure adequate coverage for client needs.
- Supported recruitment efforts by screening candidates and conducting initial interviews.
- Managed communication between clients and nursing staff to address concerns promptly.
- Contributed to onboarding processes for new hires, facilitating training sessions.
- Implemented administrative procedures to streamline operational workflows effectively.
- Monitored compliance with healthcare regulations to maintain quality standards in staffing services.
- Collaborated with team members to identify opportunities for process improvement and efficiency gains.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
CNA
Avante@ Roanoke
Roanoke, VA
03.1998 - 07.2021
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring for comprehensive care plans.
- Trained new CNA personnel on best practices in resident care and facility procedures.
- Supported needs of 30+ residents under long-term care.
Housekeeper
PCSI
Portsmouth, VA
01.2020 - 08.2020
- Maintained cleanliness and sanitation standards in assigned areas.
- Operated cleaning equipment and tools effectively to ensure thorough results.
- Assisted in inventory management of cleaning supplies and materials.
- Collaborated with team members to meet daily cleaning goals efficiently.
- Followed safety protocols to maintain a safe working environment.
- Adapted to changing priorities while maintaining high-quality standards.
- Reported maintenance issues promptly to ensure facility upkeep.
- Implemented best practices for waste disposal and recycling initiatives.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Home Health CNA
Private Duty
Portsmouth, VA
05.2018 - 07.2019
- Administered personal care and assistance to clients, enhancing daily living activities and overall well-being.
- Monitored patient vitals and reported changes to healthcare professionals, ensuring timely interventions.
- Assisted with medication management, promoting adherence and monitoring for side effects.
- Developed personalized care plans in collaboration with families and healthcare teams, improving client satisfaction.
- Provided mobility assistance and physical support, enhancing client safety during transfers and ambulation.
- Maintained accurate documentation of care provided, ensuring compliance with regulatory standards and protocols.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Ensured timely medication administration for improved patient health outcomes.
- Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
- Enhanced patient comfort by providing compassionate and attentive care.
- Provided mobility support, helping patients move safely around their homes and reducing the risk of falls or injuries.
- Reduced caregiver burden by providing respite care services that allowed family members time away from caregiving duties.
- Maintained accurate records of patients'' progress, appointments, and medications for efficient care coordination among healthcare providers.
- Increased patient safety by conducting regular safety assessments of the home environment and suggesting modifications when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of 30+ residents under long-term care.
Test Analyst
Cormetech/ Manpower
Durham, NC
01.2009 - 06.2010
- Developed and executed test cases to ensure software functionality and performance met specifications.
- Collaborated with cross-functional teams to identify, document, and resolve software defects efficiently.
- Utilized automated testing tools to streamline testing processes and enhance accuracy of results.
- Analyzed test results to provide actionable feedback for continuous improvement in software development lifecycle.
- Maintained comprehensive documentation of test procedures, results, and defect reports for stakeholder review.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Maintained accurate documentation of all testing activities, enabling efficient review of results by project stakeholders.
CNA
Warren Hills Nursing Facility
Warrenton, NC
10.2006 - 01.2008
- Provided compassionate care to residents, enhancing their comfort and well-being.
- Assisted with daily living activities, promoting independence among residents.
- Monitored vital signs regularly, ensuring prompt reporting of changes to nursing staff.
- Collaborated with healthcare team to develop individualized care plans for residents.
CNA
Kindred ( Camellia Gardens) Nursing & Rehabilitation Center
Henderson, NC
10.2006 - 01.2008
- Maintained cleanliness and safety standards in resident rooms and common areas.
- Educated families on patient care techniques, fostering effective communication and support.
- Trained new staff members on best practices in resident care and facility protocols.
- Implemented process improvements that enhanced workflow efficiency within the nursing unit.
CNA
Avante@ Roanoke
Roanoke, VA
03.1998 - 07.2001
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
CNA Student/CNA
Berkshire Health and Rehab Center
Vinton, VA
08.1997 - 08.1998
- Assisted with daily living activities, fostering patient independence and comfort.
- Monitored vital signs, ensuring timely reporting of changes to nursing staff.
- Provided emotional support to residents, enhancing overall well-being and satisfaction.
- Maintained cleanliness and organization in patient areas, adhering to health standards.
- Educated patients on proper hygiene practices, promoting health and safety awareness.
- Documented patient progress accurately, supporting effective care management decisions.
- Participated in training sessions, enhancing skills and knowledge in patient care techniques.
- Improved patient comfort by providing compassionate and empathetic care.
Education
Business Management
Southern New Hampshire University
Hooksett, NH01-2026
GED -
Vance-Granville Community College
Henderson, NC06-2009
Skills
- Employee management
- Documentation and reporting
- Analytical thinking
- Customer service
- Customer relationship management
- Negotiation
- Customer relations
- Issue resolution
- Operational leadership
- Employee scheduling
Timeline
Business Manager
Elite Hearts Nurse Staffing Agency
09.2021 - 01.2022
Housekeeper
PCSI
01.2020 - 08.2020
Home Health CNA
Private Duty
05.2018 - 07.2019
Test Analyst
Cormetech/ Manpower
01.2009 - 06.2010
CNA
Warren Hills Nursing Facility
10.2006 - 01.2008
CNA
Kindred ( Camellia Gardens) Nursing & Rehabilitation Center
10.2006 - 01.2008
CNA
Avante@ Roanoke
03.1998 - 07.2021
CNA
Avante@ Roanoke
03.1998 - 07.2001
CNA Student/CNA
Berkshire Health and Rehab Center
08.1997 - 08.1998
Business Management
Southern New Hampshire University
GED -
Vance-Granville Community College