Chevoni Ormsby Johnson
North Providence,RI
Summary
Dynamic leader with extensive experience at Brandt Hospitality Group, excelling in operations management and staff development. Demonstrated success in enhancing customer satisfaction and driving sales growth through strategic marketing and effective team leadership. Skilled in inventory control and employee relations, achieving significant improvements in performance outcomes and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Brandt Hospitality Group
04.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Guest Service Representative
Falmouth Inn and Suites
08.2016 - 05.2018
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Operations Manager
Brandt Hospitality Group
01.2022 - 04.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Night Auditor
Brandt Hospitality Group
07.2021 - 01.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Ticket Agent
Peterpan Bus Lines
08.2016 - 03.2020
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
Education
Bachelor - Business Administration
Community College of Rhode Island
Warwick, RIGED -
Community College of Rhode Island
Providence, RI01.2021
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Operations oversight
- Budget control
- Sales forecasting
- Vendor relationship management
- Financial reporting
- Budgeting and cost control
- Teamwork and collaboration
- Customer service
- Hiring and onboarding
- Team leadership
- Quality assurance
- Administrative management
- Staff scheduling
- P&L Critiquing
- Revenue forecasting
- Staff training/development
- Sound judgment
Timeline
Assistant General Manager
Brandt Hospitality Group
04.2022 - Current
Operations Manager
Brandt Hospitality Group
01.2022 - 04.2022
Night Auditor
Brandt Hospitality Group
07.2021 - 01.2022
Guest Service Representative
Falmouth Inn and Suites
08.2016 - 05.2018
Ticket Agent
Peterpan Bus Lines
08.2016 - 03.2020
Bachelor - Business Administration
Community College of Rhode Island
GED -
Community College of Rhode Island