Chevonne Brown
Frederick,MD
Summary
Dynamic and empathetic professional with extensive experience at DC Metro Aviation Services, adept in customer service and problem-solving. Excelled in creating safe, nurturing environments for children, showcasing organizational skills and a calm demeanor. Proven track record in effective communication and Microsoft Office applications, enhancing client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
FBO Customer Service Representative
DC Metro Aviation Services
Gaithersburg, US
08.2019 - Current
- Greet all visitors with courtesy and professionalism
- Provide primary customer support to internal and external customers in a fast-paced environment
- Maintain confidentiality of sensitive customer information
- Accurately receive, dispatch and completely process customer purchases and fuel transactions
- Use TotalFBO software to enter customer interaction details including payments, account information and call logs as well as track requests, document problems, and record solutions offered
- Communicate with the ground crew via headset radio
- Implement Airport Emergency Plan when required to handle accidents, incidents and other emergency situations
- Prepare incident/accident reports
- Ensure that all instructions are effectively communicated to pilots through clear delivery and enunciation over the CTAF
- Connect clients to appropriate personnel or third-party vendors for further service needs
- Keep the office and lobby areas clean and professional in appearance
Au Pair
The Bohn, Brunzell and Brown Families
Gaithersburg, US
09.2013 - 08.2019
- Lovingly cared for 7 children ranging in age from newborn to 5 for 6 years
- Regulated the schedules of the children in order to strike a balance between rest, learning, and play
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships
- Created nurturing, safe environments for children to help them develop emotionally, socially, and intellectually
- Kept detailed daily records of each child's activities, behaviors, meals, and naps
- Assisted children with everyday activities such as playing, eating, hygiene, and socialization
- Followed routines to provide stability and structure in the lives of the children
- Drove children to and from school, medical appointments, and extracurricular activities in a safe manner
Education
Some college - Network Engineering
Montgomery College
Rockville, MDSkills
- Customer Service
- Communication
- Problem Solving
- Time Management
- Organizational Skills
- Microsoft Office Applications
- Scheduling
- Inbound and Outbound Calling
- Data Entry
- Paperwork Processing
- Payment Processing
- Building rapport
References
References available upon request.
Timeline
FBO Customer Service Representative
DC Metro Aviation Services
08.2019 - Current
Au Pair
The Bohn, Brunzell and Brown Families
09.2013 - 08.2019
Some college - Network Engineering
Montgomery College
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