Summary
Overview
Work History
Skills
Timeline
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Cheyanna Lemay

Cheyanna Lemay

Spokane

Summary

Results-driven professional with extensive experience in total loss claims adjustment. Adept at navigating complex claims processes to achieve fair and timely resolutions. Highly collaborative team player focused on delivering results and adapting to changing demands. I work with integrity and pride myself in attention to detail. Impeccable desk management skills and critical thinking abilities which enable problem-solving, while providing outstanding customer service.

Overview

2
2
years of professional experience

Work History

Total Loss Claims Adjuster

Liberty Mutual
09.2024 - Current
  • Implemented cost-saving strategies during negotiations with repair facilities, reducing overall expenses for the company.
  • Served as a liaison between policyholders, repair facilities, and other stakeholders to expedite claim resolution while maintaining open lines of communication.
  • Proactively identified potential issues in the claims process, implementing solutions to minimize delays and ensure a smooth experience for customers.
  • Leveraged strong analytical skills to assess vehicle damages accurately and determine appropriate settlement amounts based on market values.
  • Upheld the integrity of the claims process by consistently adhering to ethical guidelines and maintaining confidentiality when dealing with sensitive client information.
  • Enhanced customer satisfaction by efficiently managing total loss claims and providing timely resolutions.

Auto Claims Adjuster

Liberty Mutual
09.2023 - 09.2024
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Documented all findings in concise reports.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
  • Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.

Skills

  • Rising Star Award Q1, 2024
  • Rising Star Award Q2, 2025
  • Best Investigative Award Q1, 2025
  • Took on core claims for 3 months to assist core/express with overflow APD claims all while maintaining total loss workload
  • Currently involved in test kitchen for recorded statement summarization
  • Currently involved in Assured FNOL pilot test kitchen

Timeline

Total Loss Claims Adjuster

Liberty Mutual
09.2024 - Current

Auto Claims Adjuster

Liberty Mutual
09.2023 - 09.2024

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Cheyanna Lemay