Cheyanne Mellen
Owosso,MI
Summary
Proven Paralegal with a track record of enhancing legal processes at Dietrich and Kenyon, PLLC. Expert in litigation support and proficient in MS Office, I excel in document drafting and possess exceptional writing skills. Demonstrated ability to improve client satisfaction and case management efficiency, showcasing strong administrative support and a results-driven approach.
Overview
5
5
years of professional experience
Work History
Paralegal
Dietrich and Kenyon, PLLC.
07.2023 - Current
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
Patient Service Representative
Memorial Healthcare
12.2022 - 07.2023
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
Medical Records Specialist
Wellpath
12.2022 - 02.2023
- Reviewed charts and flagged incomplete or inaccurate information.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Customer Service Manager
AL Shattuck State Farm
03.2022 - 12.2022
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Receptionist
Young's Chevrolet-Cadillac Inc.
10.2021 - 03.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Child Care Supervisor
Shiawassee Family YMCA
10.2019 - 03.2022
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Owosso High School
Owosso, MI03.2022
Skills
- Court transcription
- Exhibit preparation
- Litigation Support
- Proficient in MS Office
- Exceptional writer
- Attorney Support
- Document filing
- Document drafting
- Risk Management
- Legal Analysis
- File and Records Management
- Administrative Support
- Calendar Management
- Records Management
- Multi-line phone Management
Timeline
Paralegal
Dietrich and Kenyon, PLLC.
07.2023 - Current
Patient Service Representative
Memorial Healthcare
12.2022 - 07.2023
Medical Records Specialist
Wellpath
12.2022 - 02.2023
Customer Service Manager
AL Shattuck State Farm
03.2022 - 12.2022
Receptionist
Young's Chevrolet-Cadillac Inc.
10.2021 - 03.2022
Child Care Supervisor
Shiawassee Family YMCA
10.2019 - 03.2022
High School Diploma -
Owosso High School
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