Cheyanne Thomas
Bronx
Summary
Trained in all areas of customer service. Skilled at effectively communicating and building rapport. Detail oriented with the ability to work in a team environment.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist (Luxury Spa)
Sisley Spa
01.2024 - Current
- Greet Guests
- Answer client questions and concerns
- Provide clients with customized product recommendations
- Pitch and upsell products
- Demonstrate excellent customer service
- Build client rapport to track progress and help make updated recommendations
Front Desk/ Guest Service Associate
European Wax Center
New York, NY
02.2023 - 01.2024
- Greet guest
- Schedule appointments
- Check in guests
- Inform guests of policies and procedures
- Answer customer phone calls
- Respond to customer texts and emails
- Provide excellent customer service
- Pitch and upsell to customers
Host
Delta Airlines Sky Club (LaGuardia Airport)
New York, NY
02.2022 - 03.2023
- Maintain cleanliness of the floor
- Prepare food and beverages for the guests
- Greet the passengers
- Seat passengers
- Provide flight information and updates to passengers
- Fulfill passenger requests
Call Center Sales Specialist
Dennis & Co Auto Group
New York, NY
06.2019 - 02.2022
- Complete all assigned outbound calls in a call center environment
- Answer incoming calls
- Schedule appointments
- Respond to client inquiries in a timely fashion
- Documented all customer contact, performing data input in a highly accurate manner
- Pitch and upsell to clients based on client needs
Education
High School Diploma - undefined
Bronx Theatre H.S.
Bronx, NY, US06.2019
Skills
- Sales
- Call center
- Customer service
- POS
- Front desk
- Hospitality
- CRM software
- Scheduling
Timeline
Front Desk Receptionist (Luxury Spa)
Sisley Spa
01.2024 - Current
Front Desk/ Guest Service Associate
European Wax Center
02.2023 - 01.2024
Host
Delta Airlines Sky Club (LaGuardia Airport)
02.2022 - 03.2023
Call Center Sales Specialist
Dennis & Co Auto Group
06.2019 - 02.2022
High School Diploma - undefined
Bronx Theatre H.S.