Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheyenne Alston

Miami,FL

Summary

Proven Pharmacy Technician and Manager with a track record of enhancing workflow efficiency and patient confidentiality at Walgreens Boots Alliance. Excelled in team collaboration and problem-solving, significantly improving service quality. Certified in pharmacology, adept at insurance billing, and recognized for outstanding leadership in high-pressure environments.

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens Boots Alliance
11.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.

Manager

Nova Restaurants
08.2019 - 09.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate of Science - Biology

Miami Dade College
Miami, FL
07-2025

High School Diploma -

William H. Turner Technical High School
Miami, FL
05-2019

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Record preparation
  • Pharmacology
  • Data entry
  • Cash register operations
  • Certified pharmacy technician (cpht)

Certification

  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).

Timeline

Pharmacy Technician

Walgreens Boots Alliance
11.2021 - Current

Manager

Nova Restaurants
08.2019 - 09.2021

Associate of Science - Biology

Miami Dade College

High School Diploma -

William H. Turner Technical High School

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Cheyenne Alston