Cheyenne Boland
TULARE,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Hilton Garden Inn Hotel, excelling in customer service and front office management. Proven ability to enhance guest satisfaction through effective problem-solving and team collaboration. Skilled in cash handling and data entry, consistently maintaining accuracy and efficiency in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hilton Garden Inn Hotel
Visalia, CA
04.2025 - Current
- Managed check-in and check-out processes efficiently, maintaining accurate guest records and billing information.
- Collaborated with housekeeping to ensure timely room availability and maintained cleanliness standards in public areas.
- Handled phone calls promptly, addressing reservations and guest requests while utilizing hotel management software effectively.
- Processed payments accurately, adhering to financial policies to ensure secure transactions for all guests.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Server
Hilton Garden Inn Hotel
Visalia, CA
04.2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction and foster repeat business.
- Coordinated food and beverage orders efficiently, ensuring timely delivery to guests.
- Assisted in training new staff on service protocols and hotel standards.
- Handled cash transactions accurately while maintaining a balanced till at end of shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Housekeeping
Hilton Garden Inn Hotel
Visalia, CA
04.2025 - 2025
- Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
- Maintained a safe, clean, and healthy environment for clients by performing light housekeeping tasks.
- Upheld company standards for cleanliness by performing routine housekeeping tasks in all work areas.
Cashier
WinCo Foods
Visalia, CA
08.2015 - 2017
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Trained new employees on cash handling procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma - Nursing
College of The Sequoias
Visalia, CASkills
- Customer service
- Time management
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Office organization
- Oral and writing communication
- Front office management
- Complex Problem-solving
- Call routing
- Inventory control
- Multitasking and organization
- Decision-making
Certification
Food safety certified
Timeline
Front Desk Receptionist
Hilton Garden Inn Hotel
04.2025 - Current
Server
Hilton Garden Inn Hotel
04.2025 - Current
Housekeeping
Hilton Garden Inn Hotel
04.2025 - 2025
Cashier
WinCo Foods
08.2015 - 2017
High School Diploma - Nursing
College of The Sequoias