Cheyenne Chatmon
Buffalo,NY
Summary
Detail-oriented professional with expertise in customer service, communication, time management, and administrative support. Experienced in leadership development and onboarding processes. Committed to enhancing licensing operations, ensuring accurate record-keeping, and delivering exceptional service to clients and stakeholders.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Internet Agent Auto Service
GEICO
Getzville, NY
04.2021 - Current
- Delivered customer service through effective written and verbal communication.
- Supported work-related tasks by utilizing Microsoft Office and internet-based systems.
- Participated in HPA rotation program 2025
SPP Auto Service
GEICO
Getzville, NY
08.2019 - 04.2021
- Managed responsibilities and priorities using organizational and time-management skills to ensure smooth operations.
- Participated in SPP and Coach programs to support leadership initiatives and foster team development.
- Facilitated onboarding of new hires and training transitions to enhance team integration and efficiency.
- Apply organizational and time-management skills to manage responsibilities and priorities.
Auto Service Agent
GEICO
Buffalo
03.2015 - 08.2019
- Assisted GEICO policyholders with billing, coverage, and account questions.
- Processed policy changes using GEICO customer service systems.
- Explained insurance options to GEICO prospects and existing customers.
Education
Some College (No Degree) -
SUNY Buffalo State
Buffalo, NYSome College (No Degree) -
Erie Community College
Buffalo, NYSkills
- Customer relationship management
- Data entry accuracy
- Strong written and verbal communication proficiency
- Microsoft Office
- Internet systems
- Leadership experience
- Organized, dependable, and committed to professional service
- Customer relationship management
Certification
- Workday Leading leadership series 100’s
- Workday Leading leadership series 200’s
- Six Sigma White belt certification
Accomplishments
- Top Agent Internet Service 2024 2Q
- Top Agent Internet Service 2025 1Q- 3Q
- Appointed ERG GO BOLD NORTHEAST Market Lead
- Microsoft Performance/Systems Improvement project.
Timeline
Internet Agent Auto Service
GEICO
04.2021 - Current
SPP Auto Service
GEICO
08.2019 - 04.2021
Auto Service Agent
GEICO
03.2015 - 08.2019
Some College (No Degree) -
SUNY Buffalo State
Some College (No Degree) -
Erie Community College