Cheyenne Faircloth
The Oakhouse Day Spa
St. Petersburg,FL
6
years of professional experience
Results-driven Retail Manager with expertise in leading store operations and enhancing sales growth. Skilled in inventory management, customer service, and staff training, with a strong emphasis on team collaboration and adaptability. Committed to optimizing store performance and delivering a positive shopping experience.
Work History
Hostess
5 Months- Greeted and seated guests, ensuring timely and welcoming experiences.
- Managed reservations using Toast, optimizing seating arrangements for efficiency.
- Enhanced guest experiences by providing personalized recommendations based on preferences.
- Collaborated with servers to communicate guest needs and streamline service flow.
- Trained new staff on policies, procedures, and customer service best practices.
Lead Receptionist
5 Years 3 Months- Lead receptionist; managed schedules to prevent conflicts and hosted parties and events, along with daily tasks such as scheduling appointments and answering phones.
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Trained and mentored junior reception staff, promoting best practices in customer service.
- Coordinated appointment scheduling using spa management software to optimize therapist availability.
Field Supervisor
4 Months- Oversaw daily operations to guarantee compliance with safety protocols and uphold quality standards.
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Implemented training programs for new staff, enhancing team performance and knowledge retention.
- Developed operational strategies to improve service delivery and customer satisfaction rates.
Brand Representative to Store Manager
5 Years 2 Months- Brand Representative to Store Manager within 5 years. Managed all cash handling, visual merchandising, business trend analysis, operational oversight for orders and shipments, proper staffing, and training/development.
- Executed targeted marketing campaigns across various platforms to drive sales growth.
- Developed brand awareness initiatives to enhance customer engagement and loyalty.
- Trained new team members on product knowledge and effective sales techniques.
- Led workshops to enhance team performance in achieving brand objectives and sales targets.
- Enhanced sales performance through effective communication of product features and benefits.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Completed floorsets, filled floor, and rang up customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and a professional store.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
Part Time Assistant Store Manager
11 Months- Opened and closed the store, handled cash, received shipments, managed visual merchandising, and improved customer experience.
Store Manager
1 Year 5 Months- Oversaw store operations, including opening and closing, staffing, cash management, and shipment handling.
- Led daily operations, ensuring optimal staff performance and customer satisfaction.
- Developed and implemented strategic merchandising plans to enhance product visibility.
Education
High School
Class of 2023
Skills
Customer service expertise
Cross-functional coordination
Effective multitasking
Inventory Management
Detail-oriented
Reservation management
Multitasking
KPI Tracking & Analysis
Loss Prevention Awareness
Strategic Issue Mitigation
Patience and empathy
Timeline
Field Supervisor
New Wave Executives
04.2026 - 08.2026Read More
Hostess
The Nash Keys
03.2026 - CurrentRead More
Part Time Assistant Store Manager
Pacific Sunwear
06.2023 - 05.2024Read More
Lead Receptionist
The Oakhouse Day Spa
05.2021 - CurrentRead More
Brand Representative to Store Manager
Hollister Co
02.2021 - 04.2026Read More
Store Manager
Endless Chapters Bookstores
03.2020 - 08.2021Read More
Dixie M Hollins High School
High School
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