Cheyenne Garcia
Denison,TX
Overview
16
16
years of professional experience
Work History
Financial Center Manager
First United Bank & Trust
01.2018 - 12.2024
- Developed high-performing teams through targeted recruitment, coaching, and professional development initiatives. Mentored team in sales techniques, product knowledge, and industry best practices.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Coordinated community outreach events to strengthen brand presence locally while establishing meaningful connections within the area served.
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
Customer Service Representative
First United Bank & Trust
01.2017 - 01.2018
- Assisted customers with all banking needs, including account opening/revision, disputes, fraud, and online banking
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded person and business client base through effective networking and referral generation, leading to increased business opportunities.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Commercial Teller
American Bank of Texas/First United Bank & Trust
01.2013 - 01.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Handled confidential customer information responsibly, ensuring compliance with privacy regulations and bank policies at all times.
- Assisted in training new tellers, sharing best practices for efficient customer service and transaction processing.
Commercial Teller
Landmark Bank N.A
01.2011 - 01.2013
- Handled large transactions, balanced and locked the cash vault daily, assisted loan officers with scanning loan documents, balanced ATM machine weekly
Shift Manager
Taco Bueno
01.2009 - 01.2011
- Performed cashier duties, balanced cash drawers, made bank deposits, delegated tasks, provided product assistance, maintenance upkeep, and excellent customer service
Education
Bachelor of Science - Business Management
Southeastern Oklahoma State University
01.2017
Associate of Applied Science - Business Management
Grayson College
01.2014
Skills
- Team coaching
- Operations management
- Schedule coordination
- Quality controls
- Teamwork and collaboration
- Problem-solving
- Cash handling expertise
- Adaptability
- Operational reporting
Timeline
Financial Center Manager
First United Bank & Trust
01.2018 - 12.2024
Customer Service Representative
First United Bank & Trust
01.2017 - 01.2018
Commercial Teller
American Bank of Texas/First United Bank & Trust
01.2013 - 01.2017
Commercial Teller
Landmark Bank N.A
01.2011 - 01.2013
Shift Manager
Taco Bueno
01.2009 - 01.2011
Bachelor of Science - Business Management
Southeastern Oklahoma State University
Associate of Applied Science - Business Management
Grayson College
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