Cheyenne Grandstaff
Knoxville,TN
Summary
Results-driven Operations Manager with expertise in inventory management, customer satisfaction, and project execution. Proven ability to optimize scheduling and streamline processes to enhance productivity and maintain quality standards.
Overview
27
27
years of professional experience
Work History
Operations Manager
Mag Tech LLC
Knoxville, TN
09.2025 - Current
- Manage daily operations to ensure workflow efficiency and productivity.
- Oversee inventory management and supply chain logistics for timely procurement.
- Coordinate cross-functional teams to streamline communication and project execution.
- Supervise day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Manage scheduling, training and inventory control.
- Resolve customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Manage staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Maintain accurate inventory records to track stock levels and minimize costs.
- Respond to information requests from superiors, providing specific documentation.
Drop Bury Manager
Mag Tech LLC
Tallahassee, FL
03.2024 - 08.2025
- Led team meetings to align project goals and deadlines.
- Oversaw compliance with company policies and industry regulations.
- Implemented strategic plans to enhance customer satisfaction initiatives.
- Facilitated communication between upper management and staff teams.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategic plans to achieve company objectives.
Drop Bury Manager
Richard L Parrish LLC
Tallahassee, FL
06.2019 - 02.2024
- Led team meetings to align project goals and improve communication.
- Developed training programs for staff to enhance operational efficiency.
- Managed inventory processes to ensure timely supply chain operations.
- Coordinated cross-department collaboration to streamline workflows.
- Resolved employee conflicts and fostered a positive work environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Drop Bury Field Supervisor
Richard L Parrish LLC
Brunswick, GA
01.2013 - 05.2019
- Supervised daily operations to ensure compliance with safety standards.
- Coordinated team schedules to optimize workforce efficiency and coverage.
- Trained new staff on operational procedures and equipment use.
- Maintained tools and equipment for safe and effective operation.
- Inspected work sites for quality assurance and adherence to regulations.
- Communicated with management regarding workflow improvements and challenges.
- Assisted in inventory management to ensure adequate supply levels.
- Supervised, coordinated, or scheduled activities of field team workers.
- Developed successful resolutions for issues that arose during field operations.
- Assigned work to field employees, based on material or work requirements for specific jobs.
- Trained workers in equipment operation, safety procedures and company policies.
- Maintained positive vendor relationships and open lines of communication to enable resource availability.
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Managed contractors working on site according to terms specified in contracts.
- I was also in the field as a bury technician burying cable lines.
- Operated equipment such as; CASE, DITCH WITCH & VERMEER machines.
Drop Bury Technician
Richard L Parrish LLC
Hinesville, GA
06.2009 - 01.2013
- Operated and maintained equipment for efficient service delivery.
- Troubleshot technical issues to ensure minimal downtime.
- Managed inventory of tools and supplies for daily operations.
- Assisted in implementing improvements to enhance productivity.
- Documented service records and maintenance activities thoroughly.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Called in LOCATES for DW's and road bores.
- Operated equipment such as; CASE, DITCH WITCH & VERMEER machines.
Acting Project Manager
CTIS Technology
Savannah, GA
12.2008 - 06.2009
- Developed project timelines and managed resource allocation effectively.
- Facilitated communication between technical teams and non-technical stakeholders.
- Monitored project progress and reported updates to senior management regularly.
- Established project documentation standards for consistent record-keeping practices.
- Mentored junior project managers on best practices in project execution.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans & timelines
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, consultants and contractors.
- Provided guidance to team members regarding tasks assigned to them.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Install Supervisor
CTIS Technology
Savannah, Georgia
10.2006 - 12.2008
- Supervised installation teams to ensure timely project completion.
- Coordinated logistics for equipment and material deliveries to job sites.
- Trained new staff on installation processes and safety protocols.
- Conducted quality checks on installations to meet company standards.
- Collaborated with clients to finalize installation plans and schedules.
- Resolved on-site issues quickly to minimize project delays.
- Maintained documentation for installations and compliance records.
- Resolved customer complaints promptly and efficiently.
- Monitored progress of projects to ensure deadlines were met within budget constraints.
- Ensured compliance with safety regulations at all times.
- Analyzed customer requirements prior to beginning installations to determine optimal solutions for their needs.
- Resolved any issues that arose during the installation process in a timely manner.
- Developed schedules for completion of installation projects, monitored progress, and ensured adherence to deadlines.
- Ensured compliance with safety regulations while installing equipment or systems according to manufacturer specifications.
- Supervised installation of new equipment and systems, ensuring accuracy and timeliness of installations.
- Conducted tests to verify proper functioning of installed equipment after completion of projects.
- Investigated customer complaints regarding improper functioning of installed systems and took corrective action where necessary.
- Provided technical advice and assistance when troubleshooting issues that arise during the installation process.
- Oversaw training sessions for installers on proper use of tools and techniques when completing projects.
- Provided on-site technical support and guidance to installers during the installation process.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated work to staff, setting priorities and goals.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created work crew schedules and delegated assignments.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Inspected completed work to assess quality and identify skill gaps.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Coached staff on strategies to enhance performance and improve customer relations.
- Also ran installation routes to help out when we were short staffed.
Lead Installation Technician
CTIS Technology
Savannah, Georgia
03.2005 - 10.2006
- Led installation projects for advanced equipment and systems across multiple sites.
- Coordinated with clients to determine installation requirements and specifications.
- Maintained tools and equipment, ensuring readiness for installation tasks.
- Implemented best practices for safety compliance during all installation activities.
- Maintained a high level of professionalism when interacting with clients.
- Troubleshot system malfunctions both remotely and on-site.
- Ensured compliance with safety regulations and company policies during all installations.
- Identified potential problems before they occurred by performing preventative maintenance checks.
- Resolved complex installation issues using problem solving techniques and sound judgement.
- Monitored job progress to ensure timely completion.
- Reviewed work orders for accuracy prior to beginning jobs.
- Maintained accurate records of service calls, repairs, and equipment inventory.
- Maintained clean tools, test equipment and work motor vehicles.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Conducted detailed site surveys to determine optimal placement of equipment and necessary materials.
- Conducted quality assurance tests post-installation to guarantee functionality and performance standards.
- Coordinated with project managers to ensure installations were completed within timelines and budget.
- Fostered positive relationships with customers, providing advice and support on technical queries.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Installation Technician
CTIS
Savannah, Georgia
05.2003 - 03.2005
- Installed and configured various telecommunications equipment for residential and commercial clients.
- Collaborated with team members to troubleshoot and resolve installation issues efficiently.
- Conducted site surveys to assess installation requirements and ensure proper setup.
- Maintained accurate inventory records of tools, equipment, and materials used in installations.
- Provided exceptional customer service during installations, addressing client questions promptly.
- Adhered to safety standards while operating tools and handling equipment on job sites.
- Documented installation processes and completed service reports for customer records efficiently.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Dispatched to various sites to perform maintenance on failed equipment.
- Tested completed installations to verify functionality and compatibility with other devices.
- Verified that all parts were present before beginning the installation process.
- Maintained accurate documentation of installation activities.
- Assisted in training other technicians on best practices for installation procedures.
- Maintained clean tools, test equipment and work motor vehicles.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Replaced faulty components such as circuit boards, wiring, and connectors when necessary.
- Provided key information to customers, educating on equipment, products, and services.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Performed troubleshooting of hardware, software, and network systems.
- Configured system settings for optimal performance and usability.
- Participated in training sessions to enhance skills and knowledge in new installation techniques.
- Adapted installation techniques to accommodate unique customer environments and requirements.
- Maintained detailed installation records and documentation for future reference and compliance.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Completed scheduled appointments on time to drive quality service.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Tanker
United Sates Army
Fort Stewart, Georgia
09.1998 - 05.2003
Education
High School Diploma -
Westmoore High School
Moore, OK05.1996
Skills
- Inventory management
- Project execution
- Scheduling optimization
- Customer satisfaction
- Team collaboration
- Process improvement
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Workforce training
- Client relations
- Inventory control
- Work flow planning
- Problem-solving
- Schedule management
- MS office
- High-pressure environments
- Customer service
- Team leadership
Timeline
Operations Manager
Mag Tech LLC
09.2025 - Current
Drop Bury Manager
Mag Tech LLC
03.2024 - 08.2025
Drop Bury Manager
Richard L Parrish LLC
06.2019 - 02.2024
Drop Bury Field Supervisor
Richard L Parrish LLC
01.2013 - 05.2019
Drop Bury Technician
Richard L Parrish LLC
06.2009 - 01.2013
Acting Project Manager
CTIS Technology
12.2008 - 06.2009
Install Supervisor
CTIS Technology
10.2006 - 12.2008
Lead Installation Technician
CTIS Technology
03.2005 - 10.2006
Installation Technician
CTIS
05.2003 - 03.2005
Tanker
United Sates Army
09.1998 - 05.2003
High School Diploma -
Westmoore High School