Cheyenne Hawkins
Indianapolis,IN
Summary
Diligent Supervisor with expert team leadership, planning and organizational skills built during successful career. Smoothly equipped employees to independently handle daily functions and meet customer needs. Ability to handle multiple projects simultaneously with a high degree of accuracy. Bringing solid record of accomplishment in Total Loss Insurance roles during progressive insurance industry career. Skilled at balancing business and customer interests by fairly applying all policies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Supervisor
Insurance Auto Auctions, IAA
07.2019 - Current
- Managed teams of 10+ employees, delegated tasks and held each employee accountable for completing assignments.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and interviewed new employees on overall company and department-specific policies and procedures.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
Total Loss File Handler Lead
Insurance Auto Auctions, IAA
06.2017 - 07.2019
- Assisted management with employee performance regularly, providing constructive feedback and coaching to enhance overall team productivity.
- Assisted in training new employees on company policies, products, and effective call-handling techniques.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Enhanced compliance by conducting thorough insurance audits and identifying areas of improvement.
Total Loss File Handler
Insurance Auto Auctions, IAA
07.2015 - 06.2017
- Improved customer satisfaction by managing total loss claims and providing timely resolution.
- Managed approximately 50+ Incoming/outgoing calls, emails, and faxes per day for internal and external customers.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Provided personalized support by addressing each caller's needs based on their unique circumstances, preferences, or challenges faced during interaction process.
Loan Officer
PLS Auto Loans
06.2014 - 07.2015
- Assisted 12+ clients daily in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Improved loan processing by streamlining application procedures and documentation requirements
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
Education
High School Diploma -
John Marshall High School
Indianapolis, IN06.2012
Skills
- Customer Relations
- Growth planning
- Team Building and Motivation
- Multitasking and Prioritizing
- Inventory Management
- Payment Verification
- Microsoft Office and Power BI
- Quality Assurance
Certification
Bartending, 04/01/22, 04/01/25
Timeline
Department Supervisor
Insurance Auto Auctions, IAA
07.2019 - Current
Total Loss File Handler Lead
Insurance Auto Auctions, IAA
06.2017 - 07.2019
Total Loss File Handler
Insurance Auto Auctions, IAA
07.2015 - 06.2017
Loan Officer
PLS Auto Loans
06.2014 - 07.2015
High School Diploma -
John Marshall High School
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