Cheyenne Jones
Bentonville,AR
Summary
Results-driven operations and account management professional with 10+ years of experience in logistics, financial systems, and customer development. Proven track record of managing multimillion-dollar accounts, implementing efficient systems, and driving sustained revenue growth. Skilled in client relationship management, financial operations, and data-driven decision-making.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Education Services
Bentonville, AR
02.2026 - Current
- Delivered engaging lessons to diverse K-12 students in various subjects.
- Managed classroom behavior, fostering a positive learning environment that supported student engagement.
- Provided actionable feedback to teachers on student behavior and performance, enhancing classroom strategies.
- Utilized diverse teaching techniques to motivate students, promoting their academic growth and understanding.
Office Manager
Unlimited Contractors
Bentonville, AR
08.2023 - 10.2025
- Implemented Spectrum Viewpoint bookkeeping system, enhancing financial tracking and operational efficiency
- Managed full-cycle Accounts Payable, overseeing job costing, receipt tracking, and monthly billing processes
- Oversaw payroll processing, ensuring accuracy and compliance across financial operations
- Directed Accounts Receivable processes, ensuring timely and accurate invoicing
Customer Development Representative
J.B. Hunt
Lowell, AR
03.2020 - 06.2023
- Generated new business through lead generation, cold calling, and strategic networking, contributing to overall revenue growth
- Collaborated cross-functionally to streamline logistics and enhance customer solutions, improving service delivery
- Managed OTR and intermodal bids, optimizing pricing, margins, and cost structures
- Secured over $35M in freight revenue across three years ($5M in 2020, $10M in 2021, $20M in 2022)
Senior Customer Success Manager
J.B. Hunt
Lowell, AR
04.2018 - 03.2020
- Led key projects, including expansion initiatives for high-value client accounts
- Strengthened client relationships, resulting in higher retention rates and increased client satisfaction
- Standardized service processes across multiple locations, enhancing service delivery consistency
Education
Some College (No Degree) - Education
NorthWest Arkansas Community College
Bentonville, AR04-2026
Skills
- Client Relationship Management & Retention
- Data Analysis & Performance Reporting
- Microsoft Office Suite (Excel, Word, PowerPoint)
- QuickBooks & Spectrum Viewpoint
- Process optimization
- Financial management
Timeline
Substitute Teacher, K-12
Kelly Education Services
02.2026 - Current
Office Manager
Unlimited Contractors
08.2023 - 10.2025
Customer Development Representative
J.B. Hunt
03.2020 - 06.2023
Senior Customer Success Manager
J.B. Hunt
04.2018 - 03.2020
Some College (No Degree) - Education
NorthWest Arkansas Community College