Cheyenne Lawless
Roanoke,VA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Motivated student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Rainbowl Poke Salad and Ramen
Roanoke, VA
03.2024 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted guests and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Addressed complaints to kitchen staff and served replacement items.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Barista
Starbucks
Roanoke
09.2020 - 03.2023
- Restocked product displays based on demand and projected sales.
- Utilized POS system to receive and process customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Prepared and served hot or cold beverages.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Education
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
Virginia Western Community College
Roanoke, VA04-2025
High School Diploma -
Hidden Valley High School
Roanoke, VA05-2022
Some College (No Degree) - Health Science
Virginia Western Community College
Roanoke, VASome College (No Degree) - Diagnostic Medical Sonography
South College
Asheville, NCSkills
- Electronic health records
- Medical terminology
- Patient care
- Problem solving
- Vital signs monitoring
- Sterilize instruments
- Certified medical assistant (CMA)
- Organizational skills
- Relationship building
- Vitals collection and documentation
- Certified in basic life support (BLS)
- Phlebotomy techniques
- Flexibility and adaptability
- Patient confidentiality
- Critical thinking
- Electrocardiography (EKG)
Certification
- Certified Clinical Medical Assistant (CCMA)
Affiliations
Donating hair to a foundation called Locks of Love whose mission is making hairpieces for children with medical hair loss.
Timeline
Server
Rainbowl Poke Salad and Ramen
03.2024 - Current
Barista
Starbucks
09.2020 - 03.2023
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
Virginia Western Community College
High School Diploma -
Hidden Valley High School
Some College (No Degree) - Health Science
Virginia Western Community College
Some College (No Degree) - Diagnostic Medical Sonography
South College