Open To Work
Justine Fernandez
customer service
Peoria,AZ
Work Preference
Summary
Compassionate customer service and patient service professional with over 5 years of experience in fast-paced environments. Expertise in patient registration, appointment scheduling, insurance verification, and problem resolution. Committed to fostering positive relationships and delivering efficient, detail-oriented service that enhances the customer experience.
Overview
7
7
years of professional experience
Work History
Server
Bar Louie
Glendale
11.2025 - Current
- Provided exceptional customer service in a dynamic bar setting, contributing to increased guest satisfaction.
- Assisted with drink preparation and expertly served beverages to patrons.
- Processed orders accurately and communicated with kitchen staff to ensure timely delivery of food and beverages.
- Coordinated with team members to ensure seamless service flow during peak hours, enhancing overall guest experience.
- Resolved customer inquiries promptly, addressing concerns with professionalism.
- Maintained cleanliness of dining area and bar consistently throughout shifts.
- Efficiently handled cash transactions and processed payments using POS terminals.
- Performed opening and closing duties, including restocking supplies and setting up the dining area.
Admitting Intake Service Counselor
HonorHealth
Phoenix
01.2023 - 11.2025
- Managed patient inquiries via phone, email, and in-person interactions to ensure effective communication and support.
- Verified insurance information, collected payments, and scheduled appointments efficiently.
- Educated patients on insurance benefits and payment options to enhance their understanding and decision-making.
- Resolved patient complaints with tailored solutions and support to improve patient satisfaction.
- Maintained accurate patient records utilizing electronic health record systems.
- Collaborated with team members to enhance front desk operations.
- Handled sensitive information in compliance with privacy regulations.
Patient Service Specialist
Select Medical
Peoria
03.2020 - 01.2023
- Delivered exceptional customer service by addressing patient inquiries and concerns.
- Streamlined scheduling processes, enhancing clinic operations and optimizing patient appointment flow.
- Collaborated with clinical staff to optimize patient intake procedures and workflows.
- Coordinated insurance verification, improving accuracy of patient billing information.
- Maintained electronic health records through regular updates of patient information and documentation.
- Managed multi-line phone systems to ensure seamless handling of incoming calls and messages.
Front End Supervisor
Target
Peoria
04.2019 - 06.2020
- Supervised team to deliver exceptional customer service and enhance operational efficiency.
- Organized and updated schedules to ensure optimal coverage during peak customer demand.
- Resolved customer inquiries and issues to enhance satisfaction levels.
- Monitored cash drawers at checkouts to ensure adequate cash supply.
Education
High School Diploma -
Liberty High School
Glendale, AZ05-2020
Skills
- Customer service
- Appointment scheduling
- Patient scheduling
- Insurance verification
- Electronic health records
- Records management
- Healthcare operations
- Conflict resolution
Timeline
Server
Bar Louie
11.2025 - Current
Admitting Intake Service Counselor
HonorHealth
01.2023 - 11.2025
Patient Service Specialist
Select Medical
03.2020 - 01.2023
Front End Supervisor
Target
04.2019 - 06.2020
High School Diploma -
Liberty High School