Cheyenne Marzili
Atco,NJ
Summary
Dynamic, people-focused manager with expertise in team leadership, talent acquisition, and customer experience. Known for building motivated teams, improving operations, and building an inclusive workplace that increases productivity, retention, and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Manager
Playa Bowls
Marlton, New Jersey
08.2023 - Current
- Optimized daily operations to deliver efficient service and consistent quality. Adjusted employee schedules to maximize staffing and sustain superior customer service during peak hours.
- Streamlined inventory by forecasting supply needs and coordinating timely replenishment to minimize shortages and reduce waste.
- Addressed customer concerns swiftly and professionally, boosting satisfaction and loyalty. Mentored and guided team members, delivering feedback to enhance productivity and service quality.
- Recruited, onboarded, and trained new employees on company policies, procedures, and service expectations.
- Conducted quarterly performance evaluations, established development goals, and implemented weekly improvement plans to strengthen individual and team performance.
- Fostered a collaborative workplace culture through recognition, coaching, and team-building, driving higher morale and engagement.
Internship Student
Camden County College
Blackwood, New Jersey
02.2026 - 05.2026
- Delivered tailored academic and behavioral support to students with diverse needs, driving engagement, independence, and academic success.
- Collaborated with teachers and staff to implement Individualized Education Programs (IEPs) and customize strategies to accommodate each student’s needs.
- Modified classroom materials, assignments, and learning activities to cater to multiple learning styles. Applied positive behavior intervention and classroom management techniques to promote a safe, structured, and inclusive instructional environment.
- Engaged teachers, parents, and support staff to discuss student progress, behavioral goals, and performance.
- Documented student progress, attendance, behavioral observations, and educational records in compliance with school policies.
- Facilitated social skill development and peer interaction through group activities, encouraging collaboration and positive relationships.
- Guided students through classroom routines and organization, promoting self-advocacy and independent learning.
Float Staff Member
Urban Air Trampoline and Adventure Park
Sicklerville, New Jersey
10.2022 - 09.2024
- Provided cross-functional support in front desk, food service, guest services, and attraction operations to assure smooth daily operations.
- Delivered customer service by greeting guests, answering questions, processing admissions, and assisting with reservations and check-ins.
- Operated cash registers and POS systems, processing cash, credit cards, and electronic transactions.
- Prepared and served food while adhering to health and safety regulations. Kept work areas and guest facilities clean and organized, meeting standards.
- Monitored trampoline attractions and enforced safety rules to deliver a safe guest experience.
- Performed routine inspections of equipment and facilities, reporting maintenance or safety concerns promptly.
- De-escalated guest complaints and coordinated with team supervisors to resolve service issues, sustaining a positive experience during high-volume events.
- Performed opening and closing procedures, including stocking supplies, preparing workstations, completing checklists, and securing assigned areas.
- Trained new hires on safety procedures and service standards, reducing onboarding time and improving team readiness.
- Built positive relationships with guests and coworkers through effective communication, teamwork, and devotion to service.
Lifeguard
Clementon Park & Splash World
Clementon, New Jersey
04.2022 - 08.2023
- Monitored swimmers and aquatic facilities to ensure safety and prevent accidents.
- Enforced pool rules, safety protocols, and emergency procedures to protect guests. Responded to emergencies with rescues and immediate assistance.
- Administered first aid, CPR, and emergency care per safety standards until medical staff arrived.
- Coordinated with team members during emergencies to streamline responses. Inspected pool areas and equipment to eliminate hazards.
- Instructed guests on water safety and encouraged rule adherence to minimize risks. Completed ongoing training and emergency drills to retain certifications.
- Logged incidents, accidents, and daily safety reports, updating supervisors with findings. Assisted guests and maintained a welcoming, safety-focused environment.
Education
Associate of Applied Science - Human Services
Camden County College
Blackwood, NJ05-2026
Some College (No Degree) - Liberal Studies
Rutgers University
Camden07-2026
Skills
- Staff Management
- Customer Relationship Management
- Inventory Control
- Strategic Recruiting and Training
- Task Delegation
- Conflict Resolution
- Performance Planning
Timeline
Internship Student
Camden County College
02.2026 - 05.2026
Manager
Playa Bowls
08.2023 - Current
Float Staff Member
Urban Air Trampoline and Adventure Park
10.2022 - 09.2024
Lifeguard
Clementon Park & Splash World
04.2022 - 08.2023
Associate of Applied Science - Human Services
Camden County College
Some College (No Degree) - Liberal Studies
Rutgers University