Cheyenne Powell
The Woodlands,TX
Summary
Dynamic professional with a proven track record at Flower Child, excelling in guest relations management and effective time management. Skilled in training staff to enhance service quality and patron satisfaction, while implementing upselling strategies that drive revenue. Committed to fostering strong relationships and ensuring a seamless dining experience.
Overview
5
5
years of professional experience
Work History
Server Trainer
Flower Child
06.2025 - Current
- Trained servers on menu knowledge, ingredient details, and allergen awareness for accurate guest recommendations.
- Coached new hires on POS procedures, order entry, and payment processing for smooth service flow.
- Demonstrated Flower Child service standards to maintain consistent hospitality and guest satisfaction.
- Monitored floor readiness, table timing, and section support to keep service efficient during peak hours.
- Reinforced communication between front-of-house teams to coordinate orders, special requests, and delivery timing.
- Assisted onboarding by reviewing policies, sanitation practices, and station setup expectations with new staff.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Registered Behavior Technician
Autism House
01.2022 - 06.2025
- Implemented behavior intervention plans under BCBA supervision to support client skill development.
- Collected accurate session data and recorded behavioral responses for treatment review.
- Reinforced positive behaviors using ABA techniques aligned with individualized goals.
- Supported clients during daily routines, transitions, and social skill practice.
- Assisted with therapy sessions by preparing materials and maintaining structured learning environment.
- Collaborated with clinical team to maintain consistency in treatment delivery and client support.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Learned specialized behavior approaches to implement behavioral strategies.
Registered Behavior Technician
Action Behavior Centers
04.2021 - 01.2022
- Documented session notes clearly to communicate progress, challenges, and client needs.
- Applied behavior management strategies to reduce problem behaviors and encourage engagement.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Education
Forensic Psychology
Southern New Hampshire University
Hooksett, NHCosmetology -
Aveda Institute
Shenandoah, TXSkills
- Effective time management
- Upselling strategies
- Cash handling
- Server etiquette
- Policy enforcement
- Exceptional communication
- Sanitation standards
- Guest relations management
- Item promotion
- Service prioritization
- Patron satisfaction
- Strong leadership
- Relationship building
- Attention to detail
- Critical thinking
- Leadership development
- Clear communication
- Strategic planning
Chey.cosmetics
Timeline
Server Trainer
Flower Child
06.2025 - Current
Registered Behavior Technician
Autism House
01.2022 - 06.2025
Registered Behavior Technician
Action Behavior Centers
04.2021 - 01.2022
Forensic Psychology
Southern New Hampshire University
Cosmetology -
Aveda Institute