Cheyenne Robinette
Columbia,MO
Summary
Results-driven professional with a strong track record of delivering outstanding customer service, mastering time management, and adapting quickly to new challenges. Adept at troubleshooting and maintaining a keen attention to detail. Exceptional communicator, both written and verbal, with extensive experience in building positive relationships and consistently exceeding performance targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Excellence Advocate
Empower Pharmacy
06.2024 - Current
- Oversees operations of high-revenue clinics, addressing escalated concerns promptly and ensuring efficient resolution
- Delivers comprehensive cross-departmental support, facilitating effective communication and smooth operations
- Expertly manages complex cases, driving end-to-end resolutions through strategic problem-solving and effective coordination.
Clinic Support Representative
Empower Pharmacy
07.2023 - 06.2024
- Proactively contacted physicians to clarify prescription details and resolve any discrepancies
- Accurately documented updates or changes to prescriptions, ensuring thorough record-keeping
- Effectively communicated prescription status updates to patients in a timely and clear manner, ensuring they were well-informed throughout the process
Data Entry Technician
Empower Pharmacy
02.2022 - 07.2023
- Consistently entered patient prescription details accurately into the pharmacy management system, ensuring data integrity
- Diligently verified prescription information for completeness and accuracy, preventing errors
- Proactively managed the timely processing of orders, minimizing delays and ensuring uninterrupted patient care
Program Supervisor
The Mentor Network
06.2020 - 05.2021
- Facilitated the implementation of Individual Service Plans (ISP) and participated in a range of administrative duties including staff hiring, training, scheduling, and oversight of documentation
- Supervised a team of caregivers supporting individuals in their homes
- Provided support to individuals receiving services including assistance with daily activities such as meal preparation and planning; medication administration; and personal care
- Duties were split between providing direct support, professional or program activities, and supervision
Direct Support Professional
The Mentor Network
03.2020 - 07.2020
- Provided direct care to those with intellectual and developmental disabilities, performed personal care tasks, including assistance with basic personal hygiene and grooming, feeding, ambulation, medical monitoring, and health care related tasks
- Fostered positive relationships between caretakers and individuals served, ensured client safety, and maintained a safe environment
- Reminded and assisted clients with self-administration of medications (with proper training)
- Reported changes in client’s condition or family situation to administrators and supervisor
Assistant Personal Banker
The Callaway Bank
02.2019 - 06.2019
- Assisted customers with opening and managing accounts, ensuring personalized financial support.
- Cultivated a welcoming and customer-focused environment for both new and returning clients.
- Developed proficiency in cash handling, ensuring accurate transaction processing and drawer balance.
Certified Nursing Assistant
The Villa at Blue Ridge
11.2018 - 02.2019
- Preserved patient dignity and minimized discomfort by assisting with activities of daily living such as toileting, dressing, eating, positioning, etc
- Delivered empathic care, worked effectively with a team, complied with HIPAA for all documentation and patient interaction
Server
Cheddar's Scratch Kitchen
08.2016 - 03.2018
- Created an enjoyable dining experience in a fast-paced environment which demanded efficiency and ability to multitask; prompt and courteous customer service maintained
- Provided onsite training to new wait staff
Patient Care Technician
Boone Hospital Center
04.2017 - 11.2017
- Provided direct patient centered care by transporting patients, applying leads and processing EKGs, applying splints or wraps, assisting with toileting, monitoring vital signs, and informing supervising nurse when patient conditions changed
- Maintained a clean environment by disinfecting rooms between patients
- Stocked rooms and supplies as needed
- Ensured family comfort by offering beverages, extra chairs, or blankets
Receptionist
Horton's Animal Hospital (Central)
07.2015 - 01.2016
- Greeted and assisted visitors, clients, and staff with a friendly and professional demeanor.
- Handled administrative tasks including filing, data entry, and document preparation.
- Collaborated with team members to ensure smooth office operations and customer satisfaction
Education
Diploma -
Muriel Battle High School
Columbia, MO05-2015
Skills
- Resolving customer concerns
- Problem-solving skills
- Team collaboration
- Operations support
- Customer and client relations
- Stress tolerance
- Follow-up skills
- Strong interpersonal skills
- Verbal and written communication
- Relationship building
Certification
Certified Pharmacy Technician, MO, TX January 2022 Current
Certified Nursing Assistant, MO, AZ, May 2015-December 2021
Timeline
Service Excellence Advocate
Empower Pharmacy
06.2024 - Current
Clinic Support Representative
Empower Pharmacy
07.2023 - 06.2024
Data Entry Technician
Empower Pharmacy
02.2022 - 07.2023
Program Supervisor
The Mentor Network
06.2020 - 05.2021
Direct Support Professional
The Mentor Network
03.2020 - 07.2020
Assistant Personal Banker
The Callaway Bank
02.2019 - 06.2019
Certified Nursing Assistant
The Villa at Blue Ridge
11.2018 - 02.2019
Patient Care Technician
Boone Hospital Center
04.2017 - 11.2017
Server
Cheddar's Scratch Kitchen
08.2016 - 03.2018
Receptionist
Horton's Animal Hospital (Central)
07.2015 - 01.2016
Diploma -
Muriel Battle High School
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