Cheyenne Smith
Mustang,OK
Summary
Dedicated and hardworking Retail/Management successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Service Specialist
Pilot Travel Centers
Oklahoma City, OK
01.2015 - Current
- Maintained knowledge of products and services offered and replenished products on sales floor.
- Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
- Followed safety guidelines when lifting or moving heavy objects around the store.
- Worked with team members to keep department clean, tidy, well-stocked, attractive and safe for shoppers.
- Restocked inventory as needed throughout the day to ensure adequate availability for customers' needs.
- Assisted in the unloading of trucks, stocking shelves, setting up displays and organizing merchandise areas.
- Informed customers of current promotions, pricing and exchange and return policies.
- Replenished merchandise on shelves according to planograms ensuring proper rotation of stock.
- Ensured store was clean, neat and organized at all times.
- Assisted management in training new employees on register operations and store policies.
- Handled customer complaints professionally and courteously when necessary.
- Scheduled shifts for staff members based on store needs.
- Implemented new pricing for special promotions and clearance items, retagged merchandise, and changed signage.
- Performed inventory audits to ensure accurate stock levels were maintained.
- Supervised and trained new retail employees.
- Increased sales by coaching employees on strategies for promoting and cross-selling items.
- Delegated tasks efficiently while prioritizing daily operations needs.
Assistant Manager
Pilot Travel Centers
Okc, Oklahoma
11.2024 - 05.2025
- Assisted in managing daily operations and staff scheduling to optimize workflow.
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Assisted interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Cash and banking, performing end of day.
CNA
Gran Gran's Place
Yukon, OK
10.2010 - 01.2015
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Demonstrated knowledge of infection control protocols to protect both patients and staff.
Retail Sales Associate
Pilot Travel Centers
Oklahoma City, OK
10.2006 - 03.2010
- Greeted each customer and offered assistance in finding requested items.
- Operated point-of-sale systems accurately to process payments from customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Cna - Nursing
Canadian Valley Technology Center - Cowan/Yukon/Czech
Yukon, OK01-2009
High School Diploma -
Mustang High School
Mustang, OK05-2006
Skills
- Adaptive Learning
- Telephone Etiquette
- Loss prevention strategies
- POS System Operation
- Cash Handling Accuracy
- Sales proficiency
- Customer Service
- Returns processing
- Sales Reporting
- Complaint resolution
- Customer Engagement
- Returns and exchanges
- Good communication skills
Certification
Sersafe
Timeline
Assistant Manager
Pilot Travel Centers
11.2024 - 05.2025
Retail Service Specialist
Pilot Travel Centers
01.2015 - Current
CNA
Gran Gran's Place
10.2010 - 01.2015
Retail Sales Associate
Pilot Travel Centers
10.2006 - 03.2010
Cna - Nursing
Canadian Valley Technology Center - Cowan/Yukon/Czech
High School Diploma -
Mustang High School