Cheyenne Torres

• Managed daily office operations and maintained organized workspaces.
• Assisted customers with inquiries and provided product information.
• Processed incoming and outgoing mail efficiently.
• Coordinated schedules for team meetings and events.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• I am the point of sale for customers at FWG&S. I create invoices, answer phone calls, and take payments.
• I have gained experience with quickbooks, outlook, and answer360
• I learned to file, make cash deposits, order materials from suppliers/vendors, maintain office supply, and significant knowledge on turf grass and stone

• At the pro desk at Lowe's I learned a lot about the importance of maintaining customer loyalty and building customer relations.
• I worked very diligently with tracking my scanning ratio. Making sure my scan rate was as accurate as possible at all times
• I dealt with ringing up multiple thousands of dollars in lumber, electric, plumbing, and masonry material.
• Credit card sales
• Spotting for forklifts
• Assisting customers with any specific need
• Money and key handling

• Maintained landscapes by mowing, trimming, and weeding as needed.
• Operated landscaping equipment safely and efficiently for various projects.
• Assisted in planting flowers, shrubs, and trees according to design plans.
• Applied fertilizers and pesticides following safety guidelines and protocols.
• Weeded flower beds and vegetable gardens to remove unwanted vegetation.
• My time at the Greenery taught me hard work and dedication being the only woman in the company. I enjoyed gaining outdoor experience with equipment and plant life.

During my time at Sam's Club, I learned drastic retail experience. From learning POS at the register to merchandising, and credit card sales. I grew my customer service experience exponentially. Being with this company for a long time led to managerial positions and pay raises within the business.

• Educated members on membership benefits and encouraged enrollment in promotional offers.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Processed member transactions efficiently at the register and maintained accurate records.
• Attended staff meetings to discuss new initiatives or updates on existing projects.
• Before working at Sam's Club I worked for 3 months at T.J. Maxx, a retail clothing store. And while working at Sam's I worked at Old Navy. I worked at these places for a short period of time.