Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Cheyenne Wells

Charlotte,NC

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Kintegra Health
02.2024 - Current
  • Obtaining, verifying and processing information to help fill prescriptions
  • Counting medications and confirming amounts to ensure customers get exactly what has been prescribed by their doctors
  • Package prescriptions for customers, guaranteeing they are labeled correctly with dosage information
  • Verify patient eligibility through EHR system
  • Process retail transactions, handle money and bank deposits
  • Process and resolve insurance claims as part of filling a prescription
  • Ensure adherence to 340B regulatory requirements
  • Communicate with all members of healthcare professionals to ensure best service is delivered to patients
  • Understand, maintain and protect patient confidentiality
  • Perform other duties necessary to support daily objectives.

Lead Certified Pharmacy Technician

Wal-Mart Pharmacy
07.2016 - Current
  • Supported pharmacists in preparing and dispensing prescription medications, ensuring adherence to 340B program regulations
  • Managed inventory control, reducing errors and maintaining stock integrity through accurate receiving, storing, and verification processes
  • Processed medical insurance claims and ICD billing, ensuring accurate documentation for 340B-eligible referrals
  • Trained new hires on procedures, standards, and protocols, fostering a collaborative and knowledgeable team environment
  • Contributed to achieving meaningful use metrics, enhancing pharmacy operations and compliance.

Pharmacy Prior Authorization Specialist

Actalent
02.2023 - 11.2023
  • Reviewed and processed 30+ prior authorization requests for pharmacy and specialty drugs, ensuring compliance with regulatory requirements
  • Managed coverage determination requests using PBM systems and RX Claims, effectively preventing duplicate discount rebates
  • Provided specialized support to member services, resolving eligibility and pharmacy claims issues to enhance patient satisfaction
  • Educated members on their pharmacy benefits, leading to improved patient understanding and adherence
  • Assisted in updating client-specific procedural documents, streamlining processes for greater efficiency.
  • Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.

Certified Pharmacy Technician II

Option Care
05.2021 - 01.2022
  • Conducted sterile compounding for home infusion drugs, adhering to USP 797 guidelines to ensure patient safety
  • Managed inventory while maintaining the confidentiality and integrity of patient health information under HIPAA
  • Participated in performance improvement initiatives, contributing to departmental objectives and program growth.

Certified Pharmacy Technician III

Atrium Health
01.2019 - 04.2021
  • Provided Omnicell and BD Pyxis training, enhancing system utilization among providers and support staff
  • Conducted medication reconciliation and reviewed medical records, ensuring accurate and up-to-date patient medication profiles
  • Supported sterile/non-sterile compounding and inpatient services, adhering to NCQA quality standards
  • Assisted with quality improvement initiatives and trained new team members on departmental workflows.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume hospital pharmacy environment.

Education

Master of Science in Health Informatics and Information Management -

East Carolina University, College of Allied Health Sciences
Greenville, NC
05.2018

Master of Science in Health Information and Management -

East Carolina University, College of Allied Health Sciences
Greenville, NC
12.2017

Bachelor of Science in Health Services Management -

East Carolina University, College of Allied Health Sciences
Greenville, NC
05.2015

Skills

  • Customer & Patient Support
  • Regulatory Compliance (HIPAA, Medicaid, NCQA)
  • Process Improvement & Strategic Planning
  • Strong Communication & Interpersonal Skills

Certification

Certified Pharmacy Technician (CPhT)

References

Available upon request.

Timeline

Certified Pharmacy Technician

Kintegra Health
02.2024 - Current

Pharmacy Prior Authorization Specialist

Actalent
02.2023 - 11.2023

Certified Pharmacy Technician II

Option Care
05.2021 - 01.2022

Certified Pharmacy Technician III

Atrium Health
01.2019 - 04.2021

Lead Certified Pharmacy Technician

Wal-Mart Pharmacy
07.2016 - Current

Master of Science in Health Informatics and Information Management -

East Carolina University, College of Allied Health Sciences

Master of Science in Health Information and Management -

East Carolina University, College of Allied Health Sciences

Bachelor of Science in Health Services Management -

East Carolina University, College of Allied Health Sciences

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Cheyenne Wells