Cheyenne Cornejo
Anthony,NM
Summary
Customer-focused professional with extensive experience. Skilled with knowledge of multiple computer systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Survey Taker
Competitive Edge Research & Communication
El Paso, TX
05.2024 - 09.2024
- Conducted surveys by phone to gather customer feedback.
- Gathered information on customers' preferences, opinions, and experiences with political parties or services.
Sales Associate
Family Dollar
Anthony, NM
04.2023 - 09.2023
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Remote Customer Service Representative
Infocision Managment
, NM
06.2021 - 12.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Process payments.
- Start or stop cable service.
- Sell new products to existing customers.
- Answered inbound calls, chats and emails
Remote Customer Service Representative
Walgreens Boots Alliance
, NM
01.2021 - 06.2021
- Assisted customers with refilling prescriptions.
- Navigated EHR systems.
- Complied with HIPAA guidelines.
- Scheduled COVID-19 vaccinations.
Remote Customer Service Representative
GC Services
, NM
04.2020 - 09.2020
- Answered customer inquiries and provided accurate information regarding their electric service in Arizona
- Process and post payments to customers accounts.
- Schedule technician visits for any issues with their electric service.
Tech Support Agent
ContinuumGlobal
El Paso, TX
02.2019 - 08.2019
- Provided technical assistance to customers via phone and email, troubleshooting issues with their cable equipment and software.
- Sold new services and devices to existing customers.
- Created quality assurance reports summarizing findings from agent calls.
- Handled escalated customer service concerns to preserve customer satisfaction.
- Provided feedback on the efficiency of the customer service process.
Tech Support Agent
Conduent
El Paso, TX
01.2018 - 04.2018
- Provided technical troubleshooting assistance to customers via phone and chat to resolve their cable equipment issues.
- Sell new services to existing customers.
Customer Service Representative
Alorica
El Paso, TX
02.2017 - 10.2017
- Reviewed customers' AT&T accounts , applied adjustments, processed payments.
- Reviewed and corrected billing errors.
- Sold new devices and DIRECTV services to existing customers.
Front Desk Receptionist
Quality Inn & Suites
El Paso, TX
06.2016 - 12.2016
- Greeted customers and assisted them with checking in.
- Managed block and group hotel reservations.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
High School Diploma -
Gadsden High School
Anthony, NM05-2016
Skills
- Data Collection
- Inbound and outbound calls
- Online research
- Confidential data protection
- Telephone Etiquette
- Data Verification
- Customer service and assistance
- HIPAA Compliance
- Scheduling
- Call Management
- Problem-solving abilities
- Bilingual
Timeline
Survey Taker
Competitive Edge Research & Communication
05.2024 - 09.2024
Sales Associate
Family Dollar
04.2023 - 09.2023
Remote Customer Service Representative
Infocision Managment
06.2021 - 12.2021
Remote Customer Service Representative
Walgreens Boots Alliance
01.2021 - 06.2021
Remote Customer Service Representative
GC Services
04.2020 - 09.2020
Tech Support Agent
ContinuumGlobal
02.2019 - 08.2019
Tech Support Agent
Conduent
01.2018 - 04.2018
Customer Service Representative
Alorica
02.2017 - 10.2017
Front Desk Receptionist
Quality Inn & Suites
06.2016 - 12.2016
High School Diploma -
Gadsden High School
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