Cheyianne Jones
Hampton,GA
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Emory Clinic
Decatur, GA
09.2024 - Current
- Serve as a key point of contact for patients by managing check-in and check-out processes, verifying insurance, and coordinating follow-up care in a high-volume specialty clinic.
- Schedule appointments and referrals across multiple departments.
- Collaborate closely with clinical and administrative teams to ensure smooth patient flow, prompt documentation, and exceptional service delivery.
- Lead committee initiatives as Clinic Engagement & Luncheon Committee Coordinator, organizing staff appreciation events and fostering team morale and collaboration.
- Recognized for professionalism, attention to detail, and ability to handle sensitive patient information with HIPAA compliance and care.
Fellowship
Piedmont Henry
Stockbridge, GA
08.2023 - 09.2023
- Worked closely with COO James Atkins, keeping open lines of communication, and gaining insights into daily operational responsibilities.
- Collaborated with department heads to conduct thorough contract reviews for the hospital, ensuring alignment with industry standards and identifying opportunities for enhancement.
- Actively participated in resolution meetings with Piedmont partners, analyzing resultant changes, monitoring their effects, and conducting cost-benefit analyses to provide informed recommendations for partnership retention or termination based on data-driven insights.
Front Desk Medical Assistant
AICA Orthopedics
Stockbridge, GA
06.2022 - 03.2023
- Optimized patient check-in and check-out procedures at a busy clinic, improving efficiency and enhancing the overall patient experience.
- Effectively coordinated providers' notes to ensure smooth communication and accuracy in patient treatment plans, as well as streamlined processing of FMLA paperwork, contributing to enhanced patient care and compliance.
- Conducted occasional thorough patient follow-up appointments, including vital sign assessments like blood pressure checks, fostering ongoing communication, and ensuring optimal treatment outcomes, thereby boosting patient satisfaction and retention.
After School Teacher
Episcopal Day School
Augusta, GA
08.2018 - 12.2020
- Demonstrated effective communication abilities while instructing students in the 'Young Threes' classroom as a lead instructor.
- Utilized articulate communication to provide detailed updates on each child's daily activities to parents, fostering strong parent-teacher relationships.
- Applied leadership skills in guiding and coordinating activities as the lead instructor, ensuring smooth classroom operations.
- Exhibited patience, optimism, accountability, and self-motivation in daily interactions with parents, colleagues, supervisors, and children, enhancing overall team dynamics and fostering a positive learning environment.
Education
Master of Business & Master of Health Administration -
Georgia State University
Atlanta, GA12.2023
Bachelor of Science - Health Services
Augusta University
Augusta, GA12.2020
Skills
- Budgeting and Scheduling
- Proficient in Medical Terminology
- Appointment Scheduling & Referrals
- EMR Systems (Epic, next gen)
- HIPAA Compliance
- Insurance Verification
- Clinic Operations Support
- Internal Communication & Team Engagement
Affiliations
- Health Services Society, Augusta, GA | August 2019- December 2020, Member
- National Society of Leadership and Success, Augusta, GA | December 2017 – December 2020, Member
- Health Occupations Students of America (HOSA), Augusta, GA | August 2016 – May 2017, Chief Coordinating Officer
Certification
- BLS certified
- Intro to PHR
- CITI Program
- GCP for clinical trials with investigational drugs and medical devices (U.S. FDA focus)
- Non-FDA regulated research
- Research ethics
- IHI certification
- Basic Certification in Quality & Safety
- Phreesia Certified
- Radiation Safety Certified
Timeline
Patient Care Coordinator
Emory Clinic
09.2024 - Current
Fellowship
Piedmont Henry
08.2023 - 09.2023
Front Desk Medical Assistant
AICA Orthopedics
06.2022 - 03.2023
After School Teacher
Episcopal Day School
08.2018 - 12.2020
Bachelor of Science - Health Services
Augusta University
Master of Business & Master of Health Administration -
Georgia State University