Chi Lam
San Jose,CA
Summary
Dental front desk professional with experience in patient scheduling, customer service, and daily office operations.
Overview
2027
2027
years of professional experience
Work History
Dental Front Desk Receptionist
Vincent Liang DDS, Inc.
2025.02 - Current
- Managed patient scheduling and front desk operations
- Answered incoming calls and assisted patients with appointments and office inquiries
- Verified basic dental insurance information and communicated estimated benefits to patients
- Collected payments and handled POS transactions
- Updated patient information and maintained electronic records
- Coordinated communication between patients, dentist, and hygienists
- Supported daily administrative and customer service tasks in a busy dental office
Ecommerce Specialist
EROC COMMERCE CO., LTD (VIETNAM)
2019 - 2024
- Managed daily operations for multiple brands on E-commerce platforms
- Coordinated between brands, suppliers, and platform partners
- Analyzed sales performance and prepared periodic reports
- Assisted with promotional planning and campaign execution
- Managed pricing, inventory planning, and purchase orders
- Worked with marketing teams to support advertising campaigns
Education
B.A. in Chinese Language - Chinese
Ho Chi Minh City University of Education
2016
Chinese Language Certificate Program - Chinese
National Cheng Kung University, Taiwan
2015
Skills
- Time Management
- Problem Solving
- Office Organization
- Data Entry
- Appointment Scheduling
- Customer Service
Software
- Dentrix
- DEXIS Imaging Suite
- Microsoft Excel, Word, Outlook
- Google Docs and Google Sheets
- POS/payment systems
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Vietnamese
Timeline
Dental Front Desk Receptionist
Vincent Liang DDS, Inc.
2025.02 - Current
Ecommerce Specialist
EROC COMMERCE CO., LTD (VIETNAM)
2019 - 2024
B.A. in Chinese Language - Chinese
Ho Chi Minh City University of Education
Chinese Language Certificate Program - Chinese
National Cheng Kung University, Taiwan