Chiara Passley Marciano
Summary
A motivated and service-oriented student at Rochester Institute of Technology pursuing dual Bachelor of Arts degrees in Criminal Justice and Psychology. My diverse background, as a sales associate, student notetaker, and student leader, has strengthened my skills in communication, conflict resolution, organization, and community engagement. Through experiences supporting peers, providing exemplary customer service, and managing events, I have developed the ability to foster inclusive and welcoming environments, addressing challenges with empathy and professionalism. I am eager to contribute my interpersonal skills, attention to detail, and dedication to helping others with the hopes of promoting a positive experience and sense of belonging for all.
Overview
3
3
years of professional experience
Work History
Sales Associate
Zara USA
05.2025 - 08.2025
- Maintained a welcoming, organized, and inclusive environment within the store.
- Delivered exceptional customer service by assisting diverse clientele with personalized wardrobe selections, fostering strong interpersonal and communication skills.
- Identified and addressed customer and operational issues promptly, using active listening and creative problem-solving to achieve quick, effective resolutions.
- Collaborated with team members to achieve and set daily sales goals across the American Eastern region and ensured smooth store operations
- Managed inventory levels, ensuring product availability and organization.
- Processed sales transactions accurately using point-of-sale systems.
Student Note Taker
Rochester Institute of Technology, RIT
06.2024 - Current
- Record detailed lecture notes, ensuring clarity and accuracy for diverse learning needs.
- Communicate effectively with students and accessibility staff to ensure materials met individual learning needs and university standards.
- Manage strict deadlines and maintained confidentiality, reinforcing trust and professionalism within the academic community
- Adapt writing and formatting styles to clarify complex information, showing flexibility and attention to diverse communication needs.
- Utilize digital tools to organize and distribute notes efficiently among peers.
Customer Service Associate
Dunkin' Donuts
06.2022 - 08.2023
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Handled inventory management and cash register operations to prevent disruptions, and support seamless store operations.
- Handled customer disputes efficiently to uphold high satisfaction levels.
High School Secretary
Weymouth High School
06.2023 - 05.2024
- Maintained accurate records of class meetings and activities, ensuring timely communication and distribution with students, faculty, and administration.
- Supported the planning and execution of class events, fundraisers, and communications, acting as a primary liaison between leadership, students, and school officials.
- Established internal systems to streamline document management, and enhance the organization and execution of the team.
- Developed innovative solutions to logistical challenges in event planning and communication, boosting student participation.
Social Media Manager
Weymouth High School Alumni Association
10.2022 - 05.2024
- Spearheaded the planning and execution of social media campaigns to communicate alumni events, create opportunities to celebrate accomplishments, and further community engagement across platforms.
- Fostered collaborative relationships with student organizations, faculty, and external partners to curate and share content that amplified community initiatives, and strengthened alumni engagement.
Education
Bachelor of Arts - Criminal Justice
Rochester Institute of Technology
Rochester, NY05-2028
Bachelor of Arts - Psychology
Rochester Institute of Technology
Rochester, NY05-2028
High School Diploma -
Weymouth High School
Weymouth, MA05-2024
Skills
- Conflict resolution
- Social media management
- Customer service
- Critical thinking
- Team collaboration
- Written communication
- Event planning
- Project budgeting
- Multitasking proficiency
Timeline
Sales Associate
Zara USA
05.2025 - 08.2025
Student Note Taker
Rochester Institute of Technology, RIT
06.2024 - Current
High School Secretary
Weymouth High School
06.2023 - 05.2024
Social Media Manager
Weymouth High School Alumni Association
10.2022 - 05.2024
Customer Service Associate
Dunkin' Donuts
06.2022 - 08.2023
Bachelor of Arts - Psychology
Rochester Institute of Technology
High School Diploma -
Weymouth High School
Bachelor of Arts - Criminal Justice
Rochester Institute of Technology