CHIEDU HENRY EGBUNIWE
Torrance,USA
Summary
Dynamic, results-driven professional with over six years of experience in sales, account management, and customer service, leveraging CRM systems to enhance client relationships. Known for strong interpersonal and communication skills, effectively articulating ideas and solutions to clients and colleagues. Proactive problem solver with a dedicated work ethic, thriving in fast-paced environments while maintaining a commitment to excellence. Eager to contribute to business improvement initiatives and continuously acquire knowledge that drives success.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Internet Sales Manager
Lexus Of Cerritos
Cerritos, CA
04.2025 - Current
- Developed and implemented online sales strategies to enhance customer engagement.
- Managed digital marketing campaigns across multiple platforms to increase lead generation to final purchase
- Identified key trends in sales data to streamline inventory management processes and support business objectives.
- Trained and mentored sales team on best practices for online customer interaction.
- Analyzed sales data to identify underperforming campaign and also adjust inventory availability/levels.
- Responded to internet inquiries and phone calls in timely matter.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided excellent and individualized customer service.
Internet Sales Manager
West Coast Toyota of Long Beach
Long Beach, CA
06.2020 - 03.2025
- Identifying new Prospective customers and strategically using the internet to provide tailored solution to customer inquiry and following up with a good product knowledge to their needs.
- Manage Internet Leads and create more opportunities through rapport building and appointment.(4321 lead response process)
- Assisting in-store customers in making an informed decision through proper needs analysis, Product demo, walk and sales.
- Attending internal meeting with regular check on KPIs and to enhance both revenue and customer care target.
- Maintain knowledge of dealer inventory,promotion and financing options.
Internet Sales Manager/Clients care
Gardena Nissan
Gardena, CA
01.2017 - 01.2020
- Built and maintained business relationship with both new and existing client to ensure business continuity and customer satisfaction.
- Manager online sales process from lead generation to final purchase.
- Handled customer complaints professionally and adjusted company offering to suit customers need.
- Manage sales opportunity through outbound and inbound calls
Customer Care/Sales and Account Manager
Sky Outsource
Isleworth
01.2008 - 2014
- Worked in one of the best UKs television provider Sky campaign dealing with customers accounts through Inbound and outbound calls in a very busy and target Driven environment using CRM system.
- Closing deals and sales by using great objective handling skills to upgrade customers portfolio to new TV, phone, and broadband packages as well as providing high quality customer care.
- Identifying customer needs through great listening skills to Recommend the best mix of product and providing them with Maximum value for money.
- Collaborating with other department such as technical, Downgrade, billing, etc. on the CRM system to ensure Customer’s issues are resolved promptly.
- Dealing with other general enquires from customer with good product knowledge, and consistently achieving my sale targets and rewarded with different internal benefits like SP (service professional) of the month etc.
- Creating and maintaining daily reports and escalation.
- Engaged in marketing campaigns to improve brand Awareness and converting prospective customers.
Retail Banker
Platinum Bank Plc
Awka, Anambra State, Nigeria
01.2005 - 01.2007
- Identifying new prospective customers and with good Product knowledge advising them on the possible account that best suits their needs.
- Building and maintaining inter-bank relationship by opening New accounts for community banks.
- Building, improving and continuously achieving weekly set Cabal(cash balance) targets.
- Creating and maintaining daily and weekly reports on Account opening, filling and scanning forms when needed.
- Attending weekly internal and external business meetings With regular check on KPIs.
- Adhered and maintained up to date knowledge of all the Product and services with regards to outlined regulations.
- Contributing to the overall efforts of the customer relations Department in achieving service and revenue targets.
Education
National Youth Service Corps -
01-2002
B.Sc. - Political Science
University of Science and technology
Enugu, Enugu State, Nigeria01-2000
G.C.E - undefined
International College of Education
Port Harcourt, River State, Nigeria01-1995
Skills
- Team leadership qualities
- Online sales techniques
- Appointment scheduling
- Negotiation
- Price quoting
Certification
Achieving F&I Excellence Management Certification Program- (Reahard & Associates)
Timeline
Internet Sales Manager
Lexus Of Cerritos
04.2025 - Current
Internet Sales Manager
West Coast Toyota of Long Beach
06.2020 - 03.2025
Internet Sales Manager/Clients care
Gardena Nissan
01.2017 - 01.2020
Customer Care/Sales and Account Manager
Sky Outsource
01.2008 - 2014
Retail Banker
Platinum Bank Plc
01.2005 - 01.2007
G.C.E - undefined
International College of Education
B.Sc. - Political Science
University of Science and technology
National Youth Service Corps -
Preferred Job
Dealer Relations Manager