CHIEM THINH PHAN
Houston,TX
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Poke in the Bowl
Houston, TX
07.2025 - Current
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with menu selections and provided product recommendations.
- Handled cash, credit, and gift card payments accurately during peak hours.
Cashier Team Lead
Pho 88
Seattle, WA
03.2023 - 10.2024
- Supervised cashier operations, ensuring efficient transactions and exceptional customer service.
- Trained and mentored new team members on cash handling procedures and customer engagement techniques.
- Monitored cash drawer accuracy, resolving discrepancies promptly to maintain financial integrity.
Education
Bachelor of Science - Chemical Engineering
University of Houston
Houston, TX12-2028
Associate of Science - Biology
Seattle Central Community College
Seattle, WA12-2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Heavy lifting
- Product restocking
- POS systems
- New hire training
Certification
Food Handler Certification
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Cashier
Poke in the Bowl
07.2025 - Current
Cashier Team Lead
Pho 88
03.2023 - 10.2024
Bachelor of Science - Chemical Engineering
University of Houston
Associate of Science - Biology
Seattle Central Community College