Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chineka Luchie Mckeever

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Secetary

D&S Glass Service
01.2022 - 02.2023
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.

Unit Secretary

Beaumont Hospital, Grosse Pointe
08.2019 - 06.2022
  • Managed incoming calls and directed to appropriate department.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained patient confidentiality in line with HIPAA regulations.

North American Bancard

Merchant Services Inc.
10.2017 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Vendor Analyst

Quicken Loans
05.2015 - 06.2018
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Built long-term relationships due to prompt and courteous service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

High School Diploma -

East Detroit High School
Eastpointe, MI
06.2012

Skills

  • Incoming Call Management
  • Document Management
  • Incoming /Outgoing Call Reception
  • Medical Office Administration
  • Customer Service
  • Data Entry

Timeline

Secetary

D&S Glass Service
01.2022 - 02.2023

Unit Secretary

Beaumont Hospital, Grosse Pointe
08.2019 - 06.2022

North American Bancard

Merchant Services Inc.
10.2017 - 08.2019

Vendor Analyst

Quicken Loans
05.2015 - 06.2018

High School Diploma -

East Detroit High School

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Chineka Luchie Mckeever