Chinh Mai
Thorton
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Manager
Bluesky Nails And Lashes
4260 E Alameda Ave, Denver, CO 80246
06.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
Owner
Metro Pcs
I Had Multiple Locations
02.2015 - 09.2018
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Owner
Thai Basil
Multiple Locations
08.2008 - 01.2014
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Certifications - Computers
Community College of Denver
Denver, COSkills
- Workforce Management
- Staff Development
- Contract Management
- Financial Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Decision Making
- Quality Assurance
- Effective Communication
- Organizational Skills
- Customer Relationship Management
- Problem Solving
- Customer Service
Timeline
Manager
Bluesky Nails And Lashes
06.2021 - Current
Owner
Metro Pcs
02.2015 - 09.2018
Owner
Thai Basil
08.2008 - 01.2014
Certifications - Computers
Community College of Denver