Chiquiera Brunston
Malden
Summary
Dynamic optician with extensive experience at Semo Vision Care, excelling in customer service and optical dispensing. Proven ability to enhance client satisfaction through personalized eyewear recommendations and effective problem resolution. Skilled in managing inventory and conducting precise optical measurements, ensuring optimal patient outcomes and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Optician
Semo Vision Care
Malden, MO
04.2023 - 03.2026
- Assisted patients with , selection, providing personalized recommendations based on individual needs.
- Conducted comprehensive eye exams and vision tests to ensure accurate prescriptions.
- Maintained inventory of optical products, ensuring availability of popular styles and brands.
- Educated patients on lens options and care, enhancing overall customer satisfaction.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed over 50 calls a day
Administrative Assistant
Heffners
Poplar Bluff, MO
10.2022 - 01.2024
- Coordinated scheduling and meeting arrangements for executives, ensuring efficient use of time.
- Managed office supplies inventory, optimizing procurement processes and reducing costs.
- Assisted in the preparation of reports and presentations, enhancing communication clarity.
- Implemented filing systems that improved document retrieval times and organization.
- Maintained inventory of office supplies and placed orders.
- Organized and maintained electronic filing systems for efficient document retrieval.
Sales Associate
Harry Blackwell Chevrolet
Malden, MO
04.2017 - 08.2022
- Assisted customers in selecting vehicles, enhancing overall satisfaction and loyalty.
- Maintained comprehensive knowledge of inventory, ensuring accurate product information for clients.
- Collaborated with sales team to develop promotional strategies that increased foot traffic.
- Trained new associates on sales techniques and customer engagement best practices.
- Resolved customer inquiries and issues promptly, fostering positive relationships and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Benefit Program Technician
Family Support Division
Kennett, MO
02.2014 - 01.2017
- Processed benefit applications, ensuring compliance with regulations and accuracy in documentation.
- Evaluated client eligibility for various assistance programs, maintaining comprehensive case records.
- Collaborated with multidisciplinary teams to enhance service delivery and improve client outcomes.
- Developed training materials for new staff, fostering knowledge of policies and procedures within the division.
- Supported clients through difficult life changes by offering empathy, understanding, and knowledgeable guidance regarding available benefit programs.
- Assisted clients with completing applications, ensuring accuracy and completeness for faster processing times.
- Conducted comprehensive reviews of client eligibility, resulting in more accurate benefit disbursements.
- Enhanced client satisfaction by providing timely and accurate information on benefit programs.
Education
High School Diploma -
Malden R-1
Malden, MO05.2012
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Retail sales
- Optical orders
- Frame selection
- Contact lens
- Product upselling
- Frame fitting
- Eyeglass repair
- Contact lens fitting
- Frame repair
- Appointment scheduling
Timeline
Optician
Semo Vision Care
04.2023 - 03.2026
Administrative Assistant
Heffners
10.2022 - 01.2024
Sales Associate
Harry Blackwell Chevrolet
04.2017 - 08.2022
Benefit Program Technician
Family Support Division
02.2014 - 01.2017
High School Diploma -
Malden R-1