Chiquita Beckett
Wake Forest,NC
Summary
Human Resources Manager offering 16 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
CosmoProf
Raleigh, NC
06.2023 - Current
- Established customer service standards and monitored staff compliance.
- Planned special promotions or discounts based on market trends.
- Prepared monthly reports on sales figures, expenses, profits.
- Implemented efficient systems for tracking stock movement.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Admissions Advisor
Gwinnett College
Raleigh, NC
08.2022 - 03.2023
- Received incoming calls from potential students and provided detailed information about institution
- Processed admissions applications and transcript requests to facilitate student enrollment
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment
- Collaborated with financial aid, education and career services departments to achieve student enrollment targets
- Led both large group and individual tours to provide prospective students with better understanding of campus layout
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations
- Organized recruitment and admission events for prospective students
- Directed and participated in recruitment and enrollment activities
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
Multi-Store Manager
H&r Block
Raleigh, NC
01.2019 - 04.2022
- Prepared staff work schedules and assigned team members to specific duties
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Implemented successful business strategies to increase revenue and target new markets
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked
- Created effective business plans to focus strategic decisions on long-term objectives
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
- Mitigated business risks by working closely with staff members and assessing performance
- Manage three offices staffing, operations, and logistics for multiple tax offices; $955,430 in revenue; 3,264 clients
Sales Associate Specialist
Victoria Secret
Raleigh, NC
06.2019 - 10.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor
- Operated register, handled cash and processed credit card transactions
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Drove sales of company products and services by meeting with customers using strategic and organized approach
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Replenished and arranged items to maintain appearance
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Maximized sales by keeping areas tidy, fully stocked and correctly priced
- Created price tags and merchandise signs for new items.
Business Owner/Operator
Young Class Boutique
Elgin, SC
11.2016 - 03.2018
- Kept records for production, inventory, income and expenses
- Determined pricing for products or services based on costs and competition
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Set pricing structures according to market analytics and emerging trends
- Consulted with potential clients to determine how company could best meet needs
- Analyzed financial statements and trends to manage cash flow and make business decisions
- Assessed quality and approved work before releasing to clients
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
- Kept up-to-date on regulatory changes affecting business operations.
Personnel Manager
United States Air Force, USAF
Sumter, SC
06.2005 - 10.2016
- Developed employee orientation and training programs for everyone
- Scheduled meetings with employees to address concerns and grievances
- Liaised between management and employees by relaying work information, adjustments and grievances
- Conducted employee performance reviews and implemented corrective actions to increase productivity
- Organized employee directories and updated individual contact information
- Created and implemented employee retention strategies
- Created staff teams based on employee strengths and made adjustments to promote overall productivity
- Prepared presentations to company executives regarding employee performance and retention trends
- Launched wellness plans to reduce stress, boost morale and increase productivity
- Researched industry trends to inform compensation and performance strategies
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Education
Some College (No Degree) - Social And Criminal Justice
University of Arizona
Tucson, AZSkills
- Problem-Solving
- Staff Supervision
- Microsoft Office
- Coaching and Mentoring
- Corrective Action Planning
- Onboarding, Training and Development
- Administration and Reporting
- Performance Evaluations
- Accounts Payable and Receivable
- Senior Leadership Support
- Team Development
- Customer Service Management
- Partnership Building
Certification
Licensed Life Coach - 2020
Timeline
Store Manager
CosmoProf
06.2023 - Current
Admissions Advisor
Gwinnett College
08.2022 - 03.2023
Sales Associate Specialist
Victoria Secret
06.2019 - 10.2019
Multi-Store Manager
H&r Block
01.2019 - 04.2022
Business Owner/Operator
Young Class Boutique
11.2016 - 03.2018
Personnel Manager
United States Air Force, USAF
06.2005 - 10.2016
Some College (No Degree) - Social And Criminal Justice
University of Arizona
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